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Online and Telehealth Resources

Ohio University's benefit partners, Anthem Blue Cross and Blue Shield and Impact Solutions, have resources available which allow you to have an office visit with a doctor or therapist using the telephone or video chat and resources specific to COVID-19 concerns. Scroll down to review your online and telehealth resources.

Important Update: Telehealth visits through Anthem LiveHealth Online or other telehealth technologies used by physicians in the Anthem network are available to members at no cost between now and May 31, 2021.

Anthem LiveHealth Online

LiveHealth Online

Provides video/phone consultations with physicians and mental health counselors including psychiatrists. LiveHealth Online is available at no cost to Anthem members between now and May 31, 2021. Beginning June 1, 2021 telehealth visits with an Anthem network physician through the physician’s telehealth technology and Live Health Online will be continued to be covered but will include the $25 office visit copay.

Visit livehealthonline.com or call 1-888-548-3432 from 8 a.m. to 8 p.m., seven days a week.

Please Note: Anthem is experiencing longer than usual wait times. LiveHealth Online is increasing physician availability to handle the increase in patients while maintaining reasonable wait times.

Learn more about getting support from doctors, therapist and psychiatrists anytime [PDF]


LiveHealth Online

LiveHealth Online Psychology

Anthem Telehealth Benefits with an Anthem Network Provider

Telehealth visits with an Anthem network physician through the physician’s telehealth technology (not just Life Health Online) are covered at no cost to the employee through May 31, 2021.

Anthem Sydney Care Mobile App

The Sydney Care mobile app [PDF] is available for free from the App Store® or Google Play™.  With the Sydney Care mobile app you can schedule LiveHealth Online visits and also get one Virtual Care text session for free. Additional Virtual Care text sessions cost $19 each.

Sydney Icon

Impact Solutions Telemental Health Services

Provides access to licensed counselors and referrals to licensed counselors.  All you need is a computer, tablet or smart phone with a camera and internet access. Call 1-800-227-6007 to schedule an appointment. The first 6 visits of plan year with an EAP/Impact or Anthem Network Provider are free, after 6 visits there is $25 co-pay.

Review Telemental Health Services [PDF] for further details.

Impact Solutions Work/Life Referrals and Assistance

Includes unlimited provider referral and assistance with issues such as: childcare, eldercare, parenting, financial & legal issues, health & wellness, emotional well-being, educational needs, daily living and much more.

COVID-19 Related Resources

Anthem Sydney Care Mobile App COVID-19 Symptom Checker

Download the app for free and follow the instructions to create an account and answer the questions about your symptoms using the COVID-19 assessment.  The Sydney Care Coronavirus Assessment is always free. Check your potential risk quickly with the 24/7 Sydney Care mobile app [PDF].

The Sydney Care Coronavirus Assessment is always free. Between now and May 31, 2021, you can get one Virtual Care text session for free. Additional Virtual Care text sessions cost $19 each. Also between now and May 31, 2021, your LiveHealth Online visit is no cost.

Anthem Free COVID-19 Testing

If COVID-19 testing is needed, the test and the visit where members get the test are covered with no out-of-pocket costs when the test is ordered by a physician or the health department and performed at an Anthem in-network location. Anthem health plan benefits (deductibles/copays) apply to any treatment expenses related to COVID-19. You can find a COVID-19 testing location by visiting anthem.com/coronavirus and selecting Find a COVID-19 Test Facility. COVID-19 treatment:  normal cost share.  Learn How your health plan helps you handle COVID-19 [PDF].

Please note:  Tests performed without a physician order or at a non-network facility or pharmacy may not be eligible for coverage.

Impact Solutions Resources

Fear and anxiety about the outbreak of the coronavirus disease (COVID-19) can be overwhelming and cause strong emotions in adults and children.

Review Impact's Coronavirus Information Guide [PDF] for suggestions on being prepared and important information from the CDC.

Your Impact Program can help with online counseling sessions, telephonic coaching with an Eldercare Specialist, Financial Counseling and more. Review Impact's Mental Health & Coping with COVID-19 [PDF].

The Impact Website has several Resources under there News Alert regarding the COVID-19 Pandemic including: