Ohio University

Concur Mobile Authentication Update Coming December 2020

The SAP Concur mobile app is a simple, secure tool that lets you manage your expenses and travel right from your smartphone.  By using this app, you can book and manage itineraries, capture and track mileage, record receipts, and create, submit, and approve expense reports.  The app is available for download in your phone’s app store.  To learn more about the mobile app and training on how to use it, log into Concur and select the Help drop-down at the top right of the screen.  Select Training from the dropdown menu.  Scroll down the page until you see your phone type and click the link to launch the training.

In an effort to continue to improve user experience and security, and in alignment with SAP Concur solutions, you will observe some changes to the sign-in experience for the SAP Concur mobile app.   The December 2020 release (v9.86) should be available to download in the upcoming weeks and will impact your sign-in experience.

Single-Sign On (SSO) login options will also be presented in this release. OHIO is working with Concur to implement these SSO services in the near future.  In the meantime, please click “Take me back to the old Sign In experience” to continue to use your mobile PIN to log into the mobile app.  We will send out a notification when this SSO feature is enabled for OHIO. 

The next time you update the SAP Concur mobile app, you will see:

  • An improved sign-in experience, guiding you through your options in two steps.
  • Biometric sign-in options (like fingerprint or face recognition) for Android devices as well as iOS devices, where supported.

Questions?  Contact Finance Customer Care at financecustomercare@ohio.edu