No New Invitation Needed: How Suppliers Can Update Their Information in PaymentWorks

To help streamline our processes and reduce duplicate requests, we want to clarify an important point about updating supplier information in PaymentWorks.

The Key Takeaway

Departments do not need to send a new PaymentWorks invitation to an existing supplier in order for them to update their information.

If a supplier is already registered in PaymentWorks, they can update their profile directly within the system at any time.

Instead of sending a new invitation, please advise the supplier to log in to their existing PaymentWorks account and make the necessary updates.

When Is a New Invitation Needed?

A new PaymentWorks invitation is only required when:

• The supplier has never registered in PaymentWorks

For all other updates—such as changes to banking details, address, contact information, or tax documentation—no new invitation is necessary.

Instructions for Suppliers: How to Update Your PaymentWorks Profile

Suppliers can follow the steps below to update their information:

1. Go to PaymentWorks
   Visit the PaymentWorks login page and sign in using your existing credentials.
2. Log In to Your Account
   Use the email address associated with your PaymentWorks profile.
   • If you forgot your password, use the “Forgot Password” option on the login screen.
3. Access Your Profile
   Once logged in, navigate to your supplier profile/dashboard.
4. Update Your Information
   From your profile, you can update:
   • Banking and payment information
   • Address and contact details
   • Tax forms (such as W-9)
   • Other required business information
5. Submit and Save Changes
   Be sure to save and submit your updates so they are available for review and processing.

Why This Matters

Sending duplicate invitations can:

• Create confusion for suppliers
• Delay updates and payments
• Result in multiple profiles for the same supplier

Encouraging suppliers to update their existing PaymentWorks profile helps ensure:

• Faster processing
• Accurate records
• A smoother experience for everyone involved

Need Help?

If a supplier is unable to access their PaymentWorks account, please advise them to contact PaymentWorks support.

Thank you for helping us keep our supplier records accurate and up to date!