Bank of America PCard Declines

The PCard office has been seeing several declines on PCards. Most of these declines have been related to cards not being activated, or the cardholder entering a bad PIN. Cardholders are strongly encouraged to use Bank of America’s online card platform Global Card Access to view their assigned PIN, create a new PIN, establish any account alerts and notification for card declines, and respond to expected fraudulent charges. GCA also has a smartphone app that allows you to view recent transactions, along with your credit limit and available balance.

The PCard office launched a new website with the implementation of the updated Payment Card Policy. On the website cardholders can find detailed instructions for activating their card, managing alerts, and managing card PINs.

Questions? Contact Finance Customer Care at financecustomercare@ohio.edu