Policies & Expectations

• It is essential that all employees show up to work at their assigned time ready to work (dressed appropriately, clocked in, etc.). If you know that you will be late for any reason, you should call your supervisor as early as possible to inform them of your tardiness. Employees who fail to attend assigned shifts will be subject to an employee performance report. 

• Meetings and Trainings are an important way to communicate with your immediate supervisor and fellow employees and stay up to date on expectations and processes. All staff meetings are considered mandatory unless otherwise noted.  

• Only for family emergencies, and academic/university related reasons (which require verification) will employees be excused from meetings or trainings. Excused employees will be required to attend a make-up session prior to working. Any other reasons for absence should be communicated to your direct supervisor as soon as possible, and will be left to their discretion. 

Employees are expected to always be courteous and helpful to all patrons. While on duty, employees should conduct themselves in a professional manner and should strive to make each patron’s experience as pleasant as possible. Basic guidelines of customer service: 

• Look professional (See your individual area uniform policy) 

• Smile and be attentive. Acknowledge all patrons entering or exiting your program or facility. 

• Answer the phone “Well-Being & Recreation, [facility/program name]. May I help you?” 

• Always use a greeting (“Hello”, “Welcome to [facility/program name]”, “How are you today?”)   

• Provide quality service in a timely manner. If you do not have the answer, direct the patron to someone that can help. 

• Always use a closing statement (“Thanks for visiting today”, “Have a great day.”) 

• Keep your work area clean and presentable 

Well-Being & Recreation records various documentation throughout our programs, facilities, and services. It is important to maintain these documents because they are our department’s memory that: 

• Document our management decisions 

• Provide historical references of transactions and events 

• Enhance our department’s operational efficiencies 

• Demonstrate regulatory compliance 

• Provide litigation support 

All records have a lifecycle, some longer than others. Records are created or received, used, kept for valid legal, fiscal, or administrative reasons, and more likely than not destroyed at the end of their lives. Common documents kept for extended periods of time include waivers, receipts, and employment forms. If you are unsure whether a document should be maintained, you should reach out to your pro staff supervisor for guidance. When in doubt, don’t throw it away! 

• Personal devices such as laptops, tablets, or iPads are not permitted to be utilized while on shift as a student employee. 

• Employees shall not use cell phones while on duty, other than for work-related or emergency purposes. Employees may have their cell phone on them while at work, but should have them turned off or on silent. If a personal call is necessary while on shift, please check in with your supervisor prior to using your cell phone for any reason. If this is approved by your supervisor, it is an expectation that your work station is covered during the time of the call and that the call takes place away from service points.

• The computers, laptops and tablets owned and operated by Well-Being & Recreation and Ohio University are not to be used by employees for personal use. The computer setup, programs, and desktop is customized for department use and can only be changed by an employee of the department technology area.  

• Employees who use departmental radios should use them for work-related or emergency purposes only. Radio use should always remain professional and should never consist of personal conversations. While using departmental radios, employees should first identify themselves, and then identify whom they are calling on the radio. In addition to following communication guidelines for the radios, if your role requires a radio to be on you, and it is not equipped or you do not respond when called upon, this is deemed failure to use the radio properly.

• To ensure that Well-Being & Recreation team members are displaying professionalism while on the job, employees are not permitted to have food at a desk or floor position. If you need to eat, work out coverage with your supervisor so you can eat in a back office or break room.  

• Some positions have specific expectations regarding beverage consumption on shift. Please speak to your supervisor if you have questions.

• Well-Being & Recreation strives to ensure that all employees enjoy an environment that is free from sexual harassment, which is unlawful and disrupts Well-Being & Recreation’s mission, vision and values. No employee may sexually harass another. Such actions will result in immediate termination. 

• Any employee who observes or feels subject to sexual harassment should immediately report the incident to their direct supervisor, who will coordinate follow-up with the Office of Civil Rights Compliance. You may also report an incident of sexual misconduct directly to the Office of Civil Rights Compliance.

• Please become familiar with the Ohio University policy on sexual misconduct. 

• Well-Being & Recreation is committed to providing accessible programming and services to OHIO students, faculty, staff and members of the Athens community. Every effort should be made to make accommodations when possible. Employees should never ask the patron their condition, but rather how they can help them. Please contact your supervisor should you have a patron experience that requires accommodation. 

• If you need accommodation as a student employee, please notify your supervisor.

• Keys and card access are issued for the sole purpose of performing work in Well-Being & Recreation facilities. Employees are expected to keep their Key Bank User ID and PIN confidential. Employees are required to report lost/stolen/missing or broken keys immediately to their pro staff supervisor. 

• Employees are only permitted inside facilities during normal operating hours. Personal usage when facilities are closed is not permitted. Employees must enter through the facility’s main entrance when coming to use the facility outside of scheduled work hours. Opening/Closing employees with access may utilize a different entrance/exit.