Ohio University

CeCredential FAQ

CeCredential FAQ

What is a CeDiploma/CeCertificate?

CeDiploma is short for Certified Electronic Diploma and CeCertificate is short for Certified Electronic Certificate. A CeDiploma/CeCertificate is an official, highly secure electronic copy of your Ohio University diploma that may be downloaded and shared for a lifetime.

Where do I go to get access to my CeCredential?

You may order your CeCredntial online at https://webapps.ohio.edu/api/cediploma. There is a $10.95 one-time fee to purchase and download your CeCredential. When your CeCredential is ready, you will receive an email notification with instructions on how to retrieve your credential.

How do I view my CeCredential?

A CeCredential is a secure PDF. In order to access the PDF, you must have Acrobat Reader installed on your computer. To download the Acrobat Reader, please visit the Adobe website.

Can I obtain an electronic copy of my diploma if I graduated prior to Spring Semester 2015-16?

No. CeDiplomas are available to graduates beginning with those who graduate from Ohio University Spring Semester 2015-16 or after.

Can I obtain an electronic copy of my certificate if I graduated prior to Fall Semester 2019-20?

No. CeCertificates are available to graduates beginning with those who graduate from Ohio University Fall Semester 2019-20 or after.

Can I download the CeCredential? Can I send it via email to others?

Yes, you can download a digitally signed copy of your CeCredential. You can then email it to anyone you desire, and it will retain the Adobe Digital Signature and CeDiD for validation purposes.

How do I know if the CeCredential I received is valid?

There are two ways to validate your electronic diploma or certificate (this also is noted on the second page of the diploma after you download it).

  1. You can validate the CeCredential directly through Ohio University's website at the CeCredential Validation page or by clicking the link on the second page of the CeCredential and typing the necessary information where indicated.
  2. If you are using Adobe Reader or Acrobat 9.0 or higher, you will be able to view the digital signature which is shown at the top of the PDF, and is part of the overall security of the document.  If the digital signature shows a Blue Ribbon it means that document has not been tampered with; any other symbol signifies the document cannot be trusted.

Please note: Other PDF/digital readers and some mobile devices may not be able to show the Digital Signature/Blue Ribbon.

Why does the certificate used to digitally sign the documents say CeCredential Trust?

CeCredential Trust is the branded name of the digital signature that Ohio University's vendor uses to digitally sign all CeCredentials.

When I pull up my CeCredential on my iPhone/iPad it only loads half way on the screen and then a line appears.

This issue is due to the version of your operating system on your iPhone/iPad, or your PDF viewer that the browser is using to open the CeCredential. In the case of the iPhone/iPad, updating to the most recent operating system (iOS) usually solves the problem.

I am using a web browser to open the PDF, but it will not open properly.

The CeCredential is best viewed in Adobe Acrobat or Acrobat Reader. Some features may not be available when viewed in a web browser's default viewer. Please change the default viewer in your web browser so that it utilizes Adobe Reader or Acrobat.

I have a hold on my record; can I receive my CeCredential?

Requests from current or former students with unmet obligations to Ohio University (e.g. holds) cannot be honored. To resolve financial holds, please contact the Bursar's Office at bursar@ohio.edu.

You may see the details of any hold you may have by viewing it in your MyOHIO Student Center.

Can I order a CeCredential without my OHIO ID and password?

No. You must use your OHIO ID and password when ordering a CeDiploma or CeCertificate. 

If you have forgotten or need help changing your OHIO password, please contact the service desk at 740.593.1222 or servicedesk@ohio.edu. Online help is available at https://www.ohio.edu/oit/help/

My digital signature is yellow and says, "The validity of the document certification is UNKNOWN. The author could not be verified." What do I do?

Your trusted certificates may be out of date. In order to ensure that your digital signature can be properly read, make sure to update your AATL trusted certificates in the Trust Manager of Adobe Reader or Acrobat. To do this in Adobe Acrobat DC, go to Edit => Preferences => Trust Manager. Then, in the section for Automatic Adobe Approved Trust List (AATL) updates, click the Update Now button.

What if I try to print my CeCredential?

The CeCredential has printing disabled as a security feature. Your CeCredential is official as long as it is in its original form.

How do I get a refund for my CeCredential?

Once downloaded, digital purchases cannot be refunded.