Search within:

Completed Projects

OHIO IT seeks to add value to the University by implementing strategic projects that align with institutional priorities. This page provides a summary of completed IT projects and their outcomes. Click on the name of each column to sort the table, or search for specific words using the filter.

To view a list of current projects, visit the Major IT Initiatives page.

Project    Implementation Date    Project Sponsor    Affected Service(s)    Project Summary Additional Resources
IT Service Management Enhancement   June 2021 - June 2022   Jeffrey Wolfe   IT Service Delivery & Support   The IT Service Management Enhancement project implemented improvements to ticketing, change enablement, problem management, asset management, knowledge management, and the service catalog using the IT service management tool, TeamDynamix. The project resulted in the creation of the Technology Help Center, a single location for users to submit tickets, seek out help content, and view all services offered by OIT, enabling greater transparency, opportunities for feedback, and more responsive customer service.
Modern Authentication and MFA Migration   May 2020 - June 2021   Kevin Zhang  

Accounts, Passwords and Identity

Email,  Calendar, and Scheduling         

  OIT added new security features to OHIO email and other key applications. All OHIO users, including alumni and retired faculty, are now required to use multi-factor authentication (MFA) to help prevent unauthorized access to University accounts and systems. All email accounts were also migrated to modern authentication, which is compatible with MFA and other advanced security features.

FlexWork Technology Implementation

  December 2020 - February 2022   Chris Ament and Shawna Bolin   

Computer & Device Support

Email & Calendar

  To support FlexWork locations across campus, OIT configured standard technology in individual workstations, conference rooms, and collaboration rooms that enable OHIO employees to work from these non-dedicated spaces. Additionally, OIT implemented EMS, a scheduling software that allows employees to reserve FlexWork locations. 
Network Upgrade Project   January 2018 - December 2021   Ken Bailey   Internet   OIT completed a massive, multi-year project that completely refreshed the University's wired and wireless networks. The work accomplished through this project increased connection speeds for both the wired and wireless networks and increased the reliability of our Wi-Fi coverage. This was accomplished through upgrading the core network, updating IP addresses, increasing fiber optic cable capacity, replacing wireless access points, and reconfiguring wired internet jacks.
OHIO Student Experience Assessment   March - April 2021   Chris Ament, Neil Romanosky, Scott Titsworth       Ohio University and OHIO IT partnered with brightspot strategy to assess the student experience from application to graduation using campus surveys, workshops, and interviews. The results were used to inform future strategic efforts and identify areas for greatest improvement in the student experience.  
Survey Technologies Evaluation Project   April 2021 - September 2022   Eszti Major-Rohrer  

Surveys

Teaching & Learning Technologies

  OIT conducted a survey tool evaluation process that included a request for proposal (RFP) to better align the existing survey portfolio with the changing needs of the OHIO community and support long-term teaching, learning, research, and other information gathering goals of the University. The first part of the RFP was awarded to Qualtrics in February 2022. The second phase covered course evaluation tools, and the contract was awarded to Blue in September 2022.