OHIO IT manages many projects that help Ohio University toward its goal of digital transformation. This page lists major initiatives of broad interest to the University community that aim to improve processes, student learning outcomes, teaching environments, and the campus as a whole.
IT Service Management Enhancement
||The implementation of the TeamDynamix IT service management tool will lead to improved customer service, with greater transparency and more advanced management of IT services. The project introduces a new client portal for campus users to request services or report issues. It also allows IT employees to manage those requests more efficiently, as well as to manage equipment, solve large-scale issues and report on upgrades and changes that affect campus users. The project is expected to improve business processes, enhance reporting capabilities, and allow more customization to meet unique needs of Ohio University.
IT service management project site
OHIO Student Experience Assessment
||Ohio University and OHIO IT has partnered with brightspot strategy to develop a deeper understanding of the student experience from application to graduation in order to identify areas for greatest improvement, particularly as it relates to technology issues. Through campus surveys, workshops and interviews, the team will identify successes and challenges facing students from a variety of backgrounds and provide recommendations for short-, medium-, and long-term strategies and solutions.
||Chris Ament, Neil Romanosky, Scott Titsworth
Student experience project site