Learning Experiences

Effectively Directing and Delegating as a Manager

This learning experience provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports. It discusses the importance of organizing, as well as communicating for clarity and direction. It also covers the best practices for planning delegation and the techniques you need to carry through with delegation. Finally, the learning experience details the importance of monitoring delegated tasks to ensure employees are on the right track.

Facing Management Challenges of Difficult Behavior and Diverse Teams

Developing Successful Coaching Relationships

In this learning experience, you'll learn coaching techniques for building dynamic and purposeful coaching relationships. You'll learn some coaching principles that will guide you in helping your team members exceed their preconceived limitations and reach their full potential.

Accountable Leadership

Leading Virtually

This learning experience will provide strategies and techniques for using modern collaboration technologies to leverage the benefits of virtual teams and overcome their inevitable challenges.

Leading through Problem Solving and Decision Making

The hallmark of leadership is being able to work through problems and make tough decisions using the skills and experience of your team. In this learning experience, you'll learn how to use a three stage approach to engage your team in this effort.

Building and Leading Successful Teams

In this learning experience, you'll learn methods for team building and team leadership. You'll also learn strategies for avoiding and mitigating team dysfunction and conflict. Finally, you'll learn how successfully leading teams is integral in the modern marketplace.

Influencing and Persuading Others

Leading Others through Conflict

In this learning experience, you’ll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.

Do We Have a Failure to Communicate?

Networking to Improve Leadership Effectiveness

In this learning experience, you’ll learn how professional networking can improve your effectiveness as a leader. You’ll also learn how to assess your business networking efforts and utilize them to ensure they’re working for you. Finally, you’ll learn about the types of social skills needed for executive networking and how to establish a network identity and ensure its authenticity.

Leading through Setting and Managing Priorities

In this learning experience, you'll learn methods for establishing priorities that will allow you to meet organizational and team goals. You'll learn how to evaluate and adjust your own style in regard to priority management principles, and how individual personalities and motivators can drive priorities. You'll also discover how to organize your time and manage disruptions to ensure you meet your goals and learn from the experience.

Leading with Strategic Thinking

A powerful vision, clearly articulated, motivates people to take action and drives business results. In this learning experience, you'll learn how to create and communicate a realistic and actionable vision that inspires commitment from people.

New Leadership Transitions

Employees enter leadership roles earlier and via different paths than in the past. In this learning experience, you'll learn about common challenges that new leaders face, and some techniques for setting goals, building teams, and getting early wins.

This learning experience describes ways to manage former colleagues effectively and establish credibility as a first-time manager. You'll also learn how to balance conflicting expectations as a new leader.

Higher Education Business Model

Using Active Listening in Workplace Situations

Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this learning experience, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.

In this learning experience, you'll learn about types of internal customers and how to identify internal customer relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service excellence.

In this learning experience, you’ll learn about the importance of using social media for customer service, the changes brought about by social customer services, and how companies are adapting to this new way of addressing customer issues. You’ll also learn how changes in the behavior and expectations of customers have impacted customer service and become familiar with the advantages of social customer service for businesses, gaining an understanding of the importance of other digital tools to support your customers.

Dealing with Customer Service Incidents and Complaints   

This learning experience is intended to show the proper procedures and processes needed to provide an efficient client service (CS). It covers how to improve customer relationships to reduce conflict and enable service excellence. You'll also learn how to provide accurate documentation for incident reporting.

Designing Customer Service Strategy   

In this learning experience, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

In this learning experience, you’ll learn how our attitude and tone, as well as body language such as posture, gestures, and facial expressions, can have significant impact on the way we communicate. You’ll explore techniques to help you project a positive attitude and presence. You’ll also discover how to read other people’s body language.

In this learning experience, you'll learn about being an effective speaker. You'll discover ways to prepare, techniques to avoid being nervous and how to use your voice and body language to communicate with self-confidence. 

Controlling Conflict, Stress, and Time in a Customer Service Environment  

Choose any from the following:

• Basic Formulas
• Working with Data in Pivot Tables
• Inserting & Manipulating Data
• Adding Data & Calculations
• Referencing Data

Choose any from the following:

• Formatting documents
• Structuring Documents
• Illustrating Documents
• Adding Data & Calculations
• Using Table Tools

Choose any from the following:

• Sign-in and Set Up
• Teams and Channels
• Conversation Tools
• Call and Meeting Tools
• Creating, Finding and Sharing Information

Choose any from the following:

• Tagging, Sorting, and Filtering Email
• Calendar Tools
• Contact Tools
• Designing & Shaping Email
• Optimizing Workflow

Choose any from the following:

• Formatting Presentations
• Organizing Presentation Assets
• Using Multimedia in Presentations
• Creating Graphics & Diagrams
• Preparing & Delivering Slide Shows

Make the Time You Need: Get Organized

Participants will discover how schedule management can help you regain control of your time. Participants will learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers, and learn how to create practical to-do lists and keep them relevant and realistic.

Uncovering and Utilizing Your Talents and Skills

Participants will learn what is meant by talent and skill, and why it's important to understand what talents participants possess. This learning experience also covers techniques for identifying unique capabilities, and outlines what should be included in a talent action plan to fully utilize and develop key talents and skills.

Clarity and Conciseness in Business Writing

Participants will explore techniques you can use to enhance their writing. Specifically, participants will learn about the importance of using short and familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. Participants will also explore tips for being more concise in your writing and best practices for organizing content.

Contributing as a Virtual Team Member

Participants will learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. Participants will explore personal traits that are useful when working on a team remotely. Participants will also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely.

Taking Stock of Your Work/Life Balance

Participants will learn about how to detect imbalance between home and work and how to achieve a healthy compromise between work balance and life balance. Participants will also assess their current work/life balance.

Unleashing Personal and Team Creativity

This learning experience describes personal barriers to creativity and how to overcome them. It provides strategies for enhancing creativity in the workplace. In addition, it outlines key requirements for promoting creativity in a work environment. And it explores techniques for fostering creativity in teams, including brainstorming and role playing.

Developing Your Critical Thinking and Cognitive Flexibility

This learning experience will help participants improve their critical thinking skills. Participants will learn about the intake, investigate, and act stages of critical thinking, as well as how to use analytical techniques to assess information. Finally, participants will learn the advantages of keeping an open mind through cognitive flexibility.

Outwitting Your Cognitive Bias

In this learning experience, participants will learn techniques for identifying cognitive bias, as well as strategies for overcoming specific biases.

Participants will learn about unconscious bias and practice strategies to combat unconscious bias in the workplace through creating an anti-bias approach to their interpersonal and organizational relationships.  Participants will also learn how to lead anti-bias change in their own units.

Participants will learn how clarity in communication is crucial for building trusting relationships with others. This learning experience brings together verbal, non-verbal, and active listening skills to help improve levels of trust between individuals.

This skills-based learning experience introduces skills and techniques in diplomacy and tactful communication in how to handle difficult conversations with staff members.  Participants will have the opportunity to demonstrate their understanding of how to fully utilize these skills in difficult circumstances.

Participants will learn about interpersonal strategies that help when working in team-based environments.  These strategies include ways to manage difficult behavior and ensure that team members are aligned with project goals, how to use feedback effectively, and how to use conflict management to make collaborative work more productive.

Participants will learn how to effectively support active communication and collaboration across team members.  Dedicated focus is spent on both face-to-face and virtual work environments.

Compensation Philosophy & Framework

This learning experience provides users with a foundational understanding of the University’s overall compensation philosophy, the types of positions within the University, and how those positions are mapped to the compensation framework. Topics include salary and creating and maintaining job position descriptions.

This learning experience will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors recognize and avoid discrimination in the recruitment process.

In this learning experience, participants learn about the Equal Employment Opportunity laws that guide OHIO's recruitment efforts and aid them in carrying out hiring practices that are fair and lawful.

Provides an overview of key functions, activities and services within the University Human Resources department including who to contact for support and where to go for more information.

Provides an overview of various Leaves of Absence and the processes to request, obtain approval for, and administer leaves in a compliant manner in accordance with Ohio University Policies. Participants will understand available leaves and where related policies and resources can be located for future reference.

This learning experience shows users how to book group travel with the University’s travel management company and how to use preferred provider(s). Topics include airfare, lodging, meals, transportation, expense reimbursement, international travel, and meeting space.

This learning experience shows users how to download and fill out an Excel Journal Entry Template.  It also reviews pertinent areas of the Chart of Accounts. This  learning experience is available to everyone responsible for journal entry preparation. CFAO permission is not required for this learning experience.

This learning experience demonstrates the Distributed Journal Entries process that allows campus users to prepare and upload journal entries to Oracle Ebiz.  By the end of this learning experience, you will be able to successfully upload a journal entry to Oracle Ebiz and monitor the import and posting process.

This learning experience provides an overview of the types of cost share, how cost share is tracked and reported, monitoring cost share, and Planning Unit responsibilities for cost share.

This learning experience provides an introduction to the University travel provider, Christopherson Business Travel and how to leverage their services. This learning experience includes the following topics: How to book and pay for airfare, ground transportation, lodging in Concur and through and a travel agent and highlights of the University travel policy and procedures.

This learning experience provides a detailed look at the Ohio University travel policy and procedures.  This learning experience will cover policy overview, transportation, lodging, meals and incidentals, receipt requirements, cash advances, as well as other compliance related topics. 

This learning experience provides an overview of navigating and using Concur. This learning experience includes the following topics: setting up and managing the user profile, setting Delegates and Proxies, alerts and itineraries, creating reports, costing, per diems, and an overview of Approver structure. 

This learning experience will review the dashboard pages contained on the Finance dashboard (available to all faculty and staff).  The learning experience will focus on reviewing prompts available for selecting data; segment value hierarchies utilized in the dashboard prompts; and understanding the drilldown options available from each page. This learning experience will provide information about the purpose of each dashboard page and how to use the various pages most effectively.  While most dashboard pages ultimately end up displaying transaction details, we’ll discuss which page gets you to your information most efficiently.  Participants should be familiar with pivot tables and vlookups in Excel prior to attending. An OBI Navigation video is required pre-work.

Overview of the standard purchasing process, navigation of the BobcatBUY e-procurement system, and basic functionality for the shopper/requestor/approver roles. Topics include: basic search, creating and modifying carts, setting up default accounting codes and shipping locations, setting notifications, shopping in catalogs, making non-catalog purchases with an existing supplier, and submitting requisitions and workflow.

The Oracle Business Intelligence (OBI) Navigation is a self-study eLearning experience that will introduce users to the basics of OBI Reporting.  In this learning experience, you will learn how to select prompts, save customizations, export and print reports and dashboards, as well as drilling down on specific information and changing the report view in the search results. 

OHIO Search Committee: Preparing for the Search

OHIO Search Committee: Recruitment and Selection Fundamentals

Performance Management: Foundations and Goal Setting