bettermynd-faq

To be eligible to use BetterMynd, you must be:

• Enrolled in the current semester for at least one program through:
  • One of OHIO's five regional campuses
  • OHIO Online
  • HCOM Dublin campus
  • HCOM Cleveland campus
  • HCOM Athens campus 3rd and 4th year students only
• 18 years+
• High school graduate

Visit app.bettermynd.com/register and register with your OHIO email address. You can start visits from any web enabled device — smartphone, tablet, laptop, or desktop—anywhere in the United States.

Be sure to monitor your credits, which allow you to book individual teletherapy sessions and well-being workshops. Your available credits can be found on the left-hand side of your dashboard under the "Credits" tab.

Questions or concerns? Email support@bettermynd.com and the BetterMynd team will assist you.

You will receive 6 credits, and each credit will allow you to schedule a 50-minute individual counseling session. No shows will count toward this credit limit, so it's important to attend all of your scheduled appointments.

If you are unable to keep your scheduled appointment, be sure to inform your counselor at least 24 hours in advance or else you will lose that credit.

BetterMynd Services are available at no cost to eligible Ohio University students.