Communication Planning

A communication plan is necessary to create a strategy for delivering information to your target audiences with measurable results.  UCM can help develop a plan that will ensure clear, specific messaging across multiple media. It doesn’t have to be complicated or expensive. UCM will offer insight, expertise, and links to resources to make your communications task easier and more effective. UCM can help you organize, construct, and execute your communication plan, whether you don’t know how to start or you’d just like a second opinion. 


Typical Projects and Timelines

  • Communication plan construction | 3 weeks
  • Communication plan training
Person writing on a white board

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What is the process for creating a communication plan?
  1. Identify your project's purpose and audience
  2. Determine a concept
  3. Identify dependencies
  4. Choose your media
  5. Set up your plan

Identifying your project's purpose and audience

  • Why is this project necessary?
  • What is the most important message for you to communicate?
  • Who are your primary and secondary audiences?
  • What, ultimately, do you want to accomplish? How can this be measured to ensure you were successful?

Determining a concept

  • What is the primary goal of the communication plan?
  • What can your office commit to doing?
  • What can UCM commit to?

Identifying dependencies

  • What outside entities or extenuating circumstances could have an effect on the prompt and timely execution of this communication plan?
  • How will you communicate these dependencies with everyone?
  • Will you have a backup plan if these circumstances threaten your timeline?

Choosing your media 

Setting up your plan

Putting your plan in writing helps you organize your tasks, assign deadlines and responsible parties, and include any notes or reminders. This can be a simple table (set up in Excel or Word) or a more detailed, written document that describes responsibilities, expectations, and methods of execution. Draft your communication plan in a way so that anyone new to the project, or joining the project mid-stream, can easily understand and participate in executing the communication campaign.

It is important to remember as you construct your plan that a communication plan can be considered a living document. Changes and updates can and should be made to the document as they are necessary during the course of the project. Make sure to share any changes with all involved parties and mark each revision to the document with the date.

What is the difference between a communication plan and a marketing/advertising strategy?

UCM creates and executes communication plans for our internal audiences: current students, faculty, staff, and alumni. The goal of a communication plan is to spread a message. 

We establish and employ marketing and advertising strategies to reach external or potential audiences, like prospective students or donors. There is an element of persuasion involved with marketing and advertising. 

What should I do if my request involves several different service areas?

Fill out our request form and select "combination" as your request type. Please give us as much detail as possible. We will schedule a kick-off meeting to get all the details we need. 

Who can I reach out to for questions about this service?

Gabrielle Johnston 
Marketing Services Manager

Communication Plan Staff

Dan Pittman
Dan Pittman
Senior Director of Communications
The Ridges Building #18