A webpage isn't loading correctly.
Try clearing your browser cache and reloading the page. This oftentimes resolves the issue.
Common problems
My technology isn't working correctly.
Many problems can be resolved by updating your device or software. Check your settings to make sure everything is up-to-date.
What's my PID?
View Finding Your PID section on the OHIO account, PID, and passwords page.
How do I enroll in multi-factor authentication (MFA)?
View the Knowledge Base article Enrolling in Azure MFA for instructions. The free Microsoft Authenticator smartphone app is the preferred way to authenticate, but you can also configure authentication via a phone call or text message (SMS).
How do I change my password?
To change your password:
- Navigate to account.ohio.edu.
- Select manage.
- Select change password.
How do I access my OHIO email?
You can access your OHIO email by downloading the Outlook application and entering your login credentials (your OHIO email and password). View the link to download Outlook on the Software and mobile apps page.
You can also access your email in a web browser at catmail.ohio.edu.
How do I download Office 365?
Microsoft Office apps like Word, Excel, and PowerPoint are provided at no additional cost to students. View instructions for downloading the desktop apps or accessing the web-based versions on our Software and mobile apps page.
How can I store my files online?
You can save files online through OneDrive. View Getting Started with OneDrive for more information.
How do I access Microsoft Teams?
View instructions for accessing Microsoft Teams on our Software and mobile apps page.