Online Proctoring Resources and Training
Proctorio Support
Proctorio will be available to all OHIO users by July 1, 2026 and is the OIT-supported online proctoring solution in Canvas. Proctorio uses a student-pay model of $3 per exam.
For Proctorio-specific issues, we recommend starting with chat, phone, or email support for the fastest resolution. Their team is available 24/7/365.
- Visit Proctorio's Support page to learn more.
For issues specific to using Proctorio as an OHIO user, please submit a ticket to OIT.
Proctortrack Support
Proctortrack will be retired July 1, 2026 and will not be available to any OHIO users on that date. Users are advised to transition to Proctorio.
For Proctortrack-specific issues, we recommend starting with Proctortrack's live chat, phone, or email support for the fastest resolution. Their team is available 24/7/365.
- Visit the https://proctortrack.com/support for live chat, phone, and email support
For issues specific to using Proctortrack as an OHIO user, please submit an Online Proctoring: Proctortrack help ticket.
-
OHIO IT Self-TrainingOur self-training resources allow you to get just-in-time answers to your tool questions and learn at your own pace.
-
OHIO IT ConsultationsOur consultations offer tool support to experienced users by addressing specific technology needs.
Select "General Help" on the scheduling page.