Helping OHIO IT level up its strategic planning, product development, and service delivery practices to make it easier for OHIO teams to consistently deliver experiences that matter.
Accelerate OHIO's ability to execute digital strategies.
The Digital Enablement roadmap lays out where we currently are and where we expect to be in the coming months and years. Roadmaps are subject to change based on the priorities of the University, but the overall trajectory should be predictable from semester to semester.
Current Digital Enablement Roadmap (updated 2024.06.25).pptx
Sarah Riddlebarger
Rolling out shared best practices on a platform that meets the needs of product and technology teams.
Unlocking the potential of OHIO IT's collective knowledge through connected and consistent knowledge management tools and practices.
Increasing customer satisfaction and efficiency by re-engineering support processes and leveraging technology to automate low value activities.
The new portfolio and model clarifies accountability and enables consistent, cross-functional teaming structures to deliver value regardless of the organization's reporting structure.
Divested from a duplicative platform (Confluence by Atlassian), migrating information to SharePoint for centralized access to OHIO IT information for the OHIO IT team.
Moved the help desk from Bobcat Depot to align our service and support hours with student needs and collaborate with the Library to provide holistic support to student, faculty, and staff.
Percent of OHIO IT staff in May 2024 who agreed or strongly agreed that the new product operating model has helped | |
|---|---|
Clarify Accountability | 70% |
Adapt to Change | 59% |
Speed to Value | 57% |
Align with Outcomes | 63% |
Focus on Customer | 65% |