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Shop online securely this holiday season
Outage report: Oracle e-Business & related apps, Nov 12, 2015
Password managers help ensure online security
Outage report: File storage on shared.ohio.edu, Oct. 7; Blackboard Learn, PeopleSoft & e-Biz, Oct 12, 2015

Need Help?

Submit a work request to OIT

How do I find information about clearing my browser cache?

You can find information on clearing your browser cache by visiting the following web page:


The site includes instructions for clearing your browser cache on the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Internet Explorer
  • Opera
  • Android
  • iOS
  • Windows Phone

download antivirus software?

find my MAC/Physical Address?

How to find your MAC address (PDF) has instructions for many common operating systems and devices.   

If your device is not listed in the above PDF guide, you can do a Google search for online instructions using your device's model name and a phrase like "find my MAC address" as the search terms, or you can try contacting the store or manufacturer. 

clear my browser cache: Chrome

1.    In the browser bar, enter:   chrome://settings/clearBrowserData
2.    Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
You can choose the period of time for which you want to clear cached information from the Obliterate the following items from: drop-down menu. To clear your entire cache, select the beginning of time.
3.    Click Clear browsing data.

get my Student/Applicant PID?

To obtain your PID you may contact the Admissions Office at 740-593-4100 or by email at admissions@ohio.edu. 

get my Voicemail password reset?

You can get your voicemail password reset by contacting the operators at 740-593-1000. 

report a wireless outage or issue?

Call the service desk at (740)593-1222.

get assistance setting up my computer on the wireless network?

For telephone help, call the service desk at (740)593-1222.  Walkup support is available at the Technology Depot in Baker Center 112.

view university policy on technology usage?

get help setting up Catmail on a mobile device or phone?

Information is available on this page: Mobile device setup for Catmail

Welcoming Chief Information Officer, Craig Bantz

Craig Bantz