find my MAC/Physical Address?
How to find your MAC address (PDF) has instructions for many common operating systems and devices.
If your device is not listed in the above PDF guide, you can do a Google search for online instructions using your device's model name and a phrase like "find my MAC address" as the search terms, or you can try contacting the store or manufacturer.
download antivirus software?
How do I find information about clearing my browser cache?
You can find information on clearing your browser cache by visiting the following web page:
The site includes instructions for clearing your browser cache on the following browsers:
request an SSL certificate?
Please fill out form located at this web page:
access the university's VPN?
Use info from the page including link for vpn access
reset a network switch?
1. Unplug the power cable from the wall outlet.
2. Check and make sure the Ethernet cable from the wall is plugged into the uplink port.
3. Make sure an Ethernet cable is connected to the computer.
4. Plug the power cable back into the wall outlet.
find Apple How-To videos?
view university policy on technology usage?
get help setting up Catmail on a mobile device or phone?
Information is available on this page: Mobile device setup for Catmail
activate my OHIO ID?
You can activate your Ohio ID at: