Education

• Doctor of Business Administration in marketing, Walden University
• MBA, Capital University
• BA in marketing, Capital University

Research Interests

• Social media
• Consumer relationship management
• Professional Experience
• Telecommunications
• Hospitality
• Sales and account and relationship management

Publications

• “Managing Negative Comments Posted on Social Media” by Darci Dawn Wagner MBA, Capital University, 2003 BA, Capital University, 2002 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University October 2015