You can access TeamDynamix in multiple places. Campus users will always access the Technology Help Center through help.ohio.edu.
If you are logged into the Technology Help Center, you can click on your name in the upper right corner to open a drop-down menu and access TDNext, which is used for technicians to create and work on tickets:
To access TDNext directly, visit help.ohio.edu/TDNext.
The process for submitting a ticket for campus users is very straightforward. In addition to the traditional means of contacting the Service Desk through phone, email, chat or in-person, users can now also submit a web form by visiting help.ohio.edu and clicking on +Create a ticket. There is only one form they can complete, which will be sent to the service desk to triage and add a workflow if needed. Users will receive email notifications when tickets are updated, and they can also track their tickets by visiting help.ohio.edu and clicking on View my tickets.