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Division of Student Affairs Annual Report 2018-19

Bobcat Depot

Mission

Proactively ensure exceptional, customer-focused services, proudly delivered by an engaged, dedicated team.

Highlights

1,200

online sales orders

11,000

identification cards printed

$5,423,017

in budget

$5,319,330

in expenses

 

Bobcat Depot storefront
 

As Ohio University’s one-stop-shop for all computer needs on campus, Bobcat Depot is an authorized Apple Campus Store and reseller for Lenovo and Microsoft Surface products.

 

Drinkware products sold by Bobcat Depot

In January 2019, Bobcat Depot introduced a new website and continued to offer a variety of OHIO apparel and gifts for students, faculty, staff, alumni and community members in-store and online. In 2018-19, over 1,200 online orders were filled resulting in $1,110,615 in online sales.

Walk up tech support at Bobcat Depot, Tech Guru

Bobcat Depot hosted four Apple training sessions highlighting the capabilities of Apple products and their associated software last year.  OIT techs are also housed within Bobcat Depot providing walk-up tech support to approximately 500 customers per month.

Bobcat Depot staff handing out ID cards

During Bobcat Student Orientation Bobcat Depot printed approximately 4,000 new university identification cards for incoming first-year students. They also printed approximately 7,000 replacement (lost or damaged) IDs for faculty, staff and students throughout the year. 

Student wearing Bobcat Depot shirt

Bobcat Depot offers fingerprint/background check services for BCI (state of Ohio) and FBI to OHIO faculty, staff and students, as well as community members. Last year Bobcat Depot processed approximately 6,000 background checks for the Athens and university communities. 

customers in Bobcat Depot

A new device trade-in program was launched in 2019 and allows customers to trade in their personally-owned used devices and receive a Bobcat Depot gift card to use towards the purchase of a new device, tech accessories, extended warranty options or even OHIO merchandise.

Customers in Bobcat Depot

Bobcat Depot hosted many events this year including two free demonstration and device-set up sessions for faculty and staff, a welcome back event to remind students of Bobcat Depot's technology services and the annual National Student Appreciation Day, which promoted social responsibility in college students.

Student using laptop and wearing Bobcat Depot merchandise

In 2018-19 Bobcat Depot processed approximately 300 accidental warranty claims for tech equipment for OHIO students. The store offered loaner laptops to students so they would not be without a device while they waited for their computers to be repaired.