Patton Hall 202W
Dr. Sandy C. Chen holds the M.S. and Ph.D. in Hospitality Administration, both from University of Nevada, Las Vegas, and several certificates on strategic marketing and revenue management from the Hospitality Executive Program of Cornell University. Before joining academia, Dr. Chen worked for Walt Disney World, Beijing International Hotel, The Luxury Collection, now a brand of Marriott International Hospitality Company, and Panda Express Restaurant Group. Dr. Chen teaches a variety of graduate and undergraduate courses in management and operations of hotels, restaurants, and tourism enterprises.
Research, Engagement, and Outreach interests: Tourist Behavior, Service Quality, Service Product Innovation, Hospitality Talent Development, Hospitality Entrepreneurship
Recent Publications (Partial):
Wei, W., Chen, S., & Qiu, Y. (2022, forthcoming). Understanding hospitality and tourism students’ emotional intelligence performance in the e-learning environment: a Delphi approach. Journal of Hospitality and Tourism Education.
Shen, L. Y., Chen, S., & Qiu, Y. (2021). An Investigation on the Status of Intercultural Competence Education in Mainland China. Journal of Hospitality and Tourism Education. 34(1). 33-44.
Shen, L. Y., Qian, J.W., & Chen, S. (2020). Effective communication for the sustainable hospitality: Strategies in implementation. Sustainability.12 (17). 6920.
Chen, S. (2020). Understanding the evolving roles of education tourism in China. Athens Journal of Tourism, 7(2). 100-116.
Chen, S., Raab, C., & Tanford, S. (2017). Segmenting customers by participation: an innovative path to service excellence. International Journal of Contemporary Hospitality Management, 29(5). 1468-1485.
Wu, A. Zhou, W., & Chen, S. (2017). The effects of specific investments, governance mechanisms and behaviors on cooperative innovation performance: evidence from China. International Journal of Product Development. 35(2017), 504–515.
Chen, S., & Raab, R. (2017). The customer participation scale: Construction and validation. Journal of Hospitality and Tourism Research, 41(2). 131-153.
Elston, A. J., Chen, S., & Weidinger, A. (2016). The role of informal capital on new venture formation and growth in China. Small Business Economics: An Entrepreneurship Journal, 46(1), 79-91. Online first for EarlyCite in 2015.
Chen, S., Raab, C., & Tanford, S. (2015). Antecedents of mandatory customer participation in service encounters: An empirical study. International Journal of Hospitality Management, 46, 65-75.
Chen, S., & Shoemaker, S. (2014). Age and cohort effects: The American senior tourism market. Annals of Tourism Research, 48, 58-75.