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Ashley Metcalf

Ashley Metcalf
Robert H. Freeman Associate Professor of Operations Management: Director, Executive Education
Muck 341

Ashley Metcalf is also a Robert H. Freeman Professor in Business, a renowned honor which supports her scholarly and research work.


  • Ph.D. Production/Operations Management, University of South Carolina
  • MBA, Management, Jacksonville University
  • B.S., Chemical Engineering, University of South Carolina

Research Interests

  • Supply Chain Risk
  • Environmental Risk
  • Process Improvement

Professional Experience

  • Private Consultant and Invited Speaker, Healthcare Process Improvement 
  • Operations/Sanitation Supervisor, Maxwell House Coffee, Division of Kraft Foods Global, Jacksonville, FL
  • Research Engineer, Vistakon, Division of Johnson & Johnson, Jacksonville, FL

Selected Publications

  • Metcalf, A.Y., Habermann, M., Fry, T.D., Stoller, J.K.  2018. The impact of quality practices and employee empowerment in the performance of hospital units.  International Journal of Production Research, In Press.
  • Metcalf, A.Y., Habermann, M., Wang, Y.  2018. Hospital unit understaffing and missed treatments:  primary evidence.   Management Decision, In Press.
  • Metcalf, A.Y., Mackelprang, A.W., and Galbreth, M.R. 2016. Linking Pollution Toxicity and Exposure to Firm Idiosyncratic Risk.  Journal of Cleaner Production, 131, 659-666.
  • Habermann, M., Blackhurst, J., Metcalf, A. 2015. Keep your Friends Close? Supply Chain Design and Disruption Risk.  Decision Sciences, 46(3), 491 - 526. 
  • Metcalf, A.Y., Stoller, J.K., Fry, T.D., Habermann, M. 2015. Patterns & Factors Associated with Respiratory Care Protocol Use. Respiratory Care, 60(5), 636 - 643.
  • Metcalf, A.Y., Stoller, J. K., Habermann, M., Fry, T. D. 2015.  Respiratory Therapist Job Perceptions:  The Impact of Protocol Use.  Respiratory Care, 60(11), 1556 – 1559. 
  • Guo, C., Wang, Y., Metcalf, A. 2014. How to calibrate conventional market-oriented organizational culture in 21st century production-centered firms?  A customer relationship perspective. International J. of Production Economics, 156, 235-245. 


  • College of Business Research Award, Ohio University, 2018
  • Management Department Research Collaboration Award, Ohio University, 2018
  • Faculty Excellence in Professional Activity and Service Award, College of Business, Ohio University, 2016
  • Outstanding Scholar Award, College of Business, Ohio University, 2016
  • Graduate Student Teaching Award, Moore School of Business, University of South Carolina, 2011

Robert H. Freeman Professor

Ashley Metcalf is a Robert H. Freeman Professor in Business. She is one-of-four COB professors with this distinction because of her excellence in research and/or teaching and for exhibiting leadership in the College, University and profession. Metcalf, as representative of the endowments' namesake, exhibits a commitment to strong work ethic, a sense of instilling an appreciation for strong business ethics and corporate social responsibility in the class room, and an appreciation for community service. The professorships were established in memory of Ohio University College of Business alumnus Robert H. Freeman, ABC '35: a successful businessman and faithful advocate who dedicated his life to helping others. As a result, he significantly improved, in diverse ways, the lives of countless people with whom he interacted, never seeking thanks or credit.


Ashley Metcalf has a background in chemical engineering with work experience in the management of high volume manufacturing at Kraft Foods and determining manufacturability of next generation products in R&D at Johnson & Johnson. Prior to her position at Ohio University, Metcalf's doctoral work included process improvement in Healthcare, specifically examining cost-reduction and value-creation process changes in hospital respiratory care services. Metcalf currently teaches courses in Operations Management and engages with hospitals nationwide on process improvement efforts. Ashley Metcalf is originally from South Carolina and currently resides in Athens, Ohio with her husband, Eric.