Employee Appreciation Awards
Beginning in 2025, the OHIO Business Service Center annually awards its employees in five categories for excellent service to the university, our customers, and our staff. Expand each year to see the recipients of these awards.
Director's Leadership Award: This prestigious award, selected by the Executive Director, honors an employee who exemplifies exceptional leadership within the Business Service Center. The recipient consistently demonstrates outstanding engagement with both customers and colleagues, setting a high standard of service and professionalism. This individual plays a vital role in shaping the center’s culture, communicating effectively with university leadership, and evaluating the success of key programs under their responsibility.
Impact Award: This award recognizes an employee who has made a lasting impact on the policies, operations, or culture of the OHIO BSC or Ohio University through contributions that reflect leadership, innovative approaches, and creative solutions.
Vision Award: This award recognizes an employee who actively works to advance the vision of the OHIO BSC to be the most TRUSTed unit on campus. Our TRUST values include:
- Thoughtful, Transparent, Tenacious
- Reliable, Relational, Respectful
- Understanding, Unified, Unparalleled
- Strategic, Sustainable, Stewardship
- Timely, Thorough, Team-Oriented
Exceptional Customer Service: This award recognizes an employee who provides extraordinary customer service every single time by anticipating customers’ needs and saving them time, communicating professionally and empathetically, and supporting and enhancing our team.
Cups and Ice Award: This award recognizes an employee who has been identified by their peers in the OHIO BSC as the one person who consistently takes initiative and goes above and beyond.
2026 Employee Appreciation Awardees
Director's Leadership Award
Awardee: Sylvia Mickunas-Feery, Director of Operational Improvement
Sylvia has been with me (Heather Krugman) since the start of this journey in the OHIO BSC. She has provided leadership in innumerable ways including technology usage, project management, training, supervision, and an "all-around" champion for the BSC. I value her opinions and am grateful she encouraged me to apply for this position (Executive Director). Sylvia truly deserves this leadership award.
Impact Award
Awardee: Jeremy Grahame, Technology and Knowledge Manager
Jeremy has been instrumental to the success of the BSC. Without his creativity and innovation, we would not have the ticketing system we do today. Jeremy's contribution has had a significant impact on how efficiently we are able to operate. The sophisticated design has moved us ahead of our peers, many of whom have been doing this for 10+ years.
Vision Award
Awardee: Gloria Matheny, Employment Coordinator
Gloria's strong work has served as an example of what can be done for others. Her dedication and contributions in hiring support were instrumental in building the trust we needed to convert Facilities Management purchasing into the BSC. DOSA and Facilities Management continue to commend Gloria. She quietly and consistently provides excellent service.
Exceptional Customer Service Award
Awardee: Karen Keesey, Procurement Senior Specialist
Karen is very keen to see unspoken and unexpected needs of her assigned department, and when seen, she communicates effectively with them. Karen is always asking questions and thinking of ideas to better our processes in the BSC. Karen is also always looking out for her colleagues. She offers to take tickets when she is caught up on her work and can support others.
Cups and Ice Award
Awardee: Vicky Treadway, Procurement Senior Specialist
Vicky is such a fantastic colleague. She shows initiative and has a wicked sense of humor. Even through personal hardships this year, Vicky showed up and always went above and beyond to do not only her work, but also to help colleagues. Vicky is awesome! She is loved by her customers and also her coworkers.
2025 Employee Appreciation Awardees
Director's Leadership Award
Awardee: Kelly Broughton, Director of Operational Purchasing and Travel
Kelly Broughton was initially an unexpected choice for a purchasing role, given her background as a librarian. However, her creativity, caution, and collaborative spirit quickly proved she was the perfect fit. Known for balancing innovation with grounded leadership, Kelly stood out as someone who could navigate complex challenges, build strong relationships, and never compromise her integrity.
Her impact on the Business Service Center has been profound. Kelly’s curiosity and dedication have driven process improvements, strengthened collaborations with tech teams, and enhanced overall productivity. She has earned respect across all levels of leadership and fostered a culture of care and excellence within her team. Her unwavering commitment and leadership make this recognition a heartfelt and well-deserved tribute to her outstanding contributions.
Impact Award
Awardee: Bill Cherry, Senior Financial Operations Analyst
Bill inherited a couple of incredibly challenging issues, and his successful management of those has made a lasting impact for the university. Bill figured out OHIO Online’s revenue streams, how to account for student revenue, and how to check vendor payments and ensure that the university was receiving these in a timely manner. He created clear visibility and was able to show the profitability of the program. He handled a similar project with OU Press, allowing us to better understand the real costs associated with running that program.
Bill took these projects on and dug into them unsolicited. He knew they were problematic, so he went above and beyond to identify and correct process inefficiencies. Many of those inefficiencies likely meant the university was losing lots of money by their inability to track and reconcile numbers. Beyond the work Bill has done with OHIO Online and OU Press, this year, he also stepped up to learn the full budgeting process moving him from financial operations into budget development.
Vision Award
Awardee: Kelsea Bolin, Assistant Director of Purchasing and Travel
Kelsea deserves this award because she advances our TRUST vision in two ways. First, because of Kelsey's steadfast work as a supervisor and leader, we have happy, productive, and valued purchasing specialists receiving extremely high customer service ratings from faculty. Her work with her staff in support of CAS is foundational to the proof of concept and the ongoing success of the BSC. Second, as a working director, Kelsea meets with CAS and Scripps faculty navigating some of the most complex and frustrating issues (taxation on international travelers; terms and conditions on urgent purchasing request, etc.) and they always walk away grateful and impressed. She makes the BSC look great. One of her earliest one-on-ones with CAS was with David Ingram. He suffers no fools and demands a high bar. He was immensely pleased.
Exceptional Customer Service Award
Awardee: Leslie Scripp, Procurement Senior Specialist
Leslie is always polite and professional. She makes each of her customers feel important and that their request is top priority. She is repeatedly mentioned by name on feedback forms. Here are just a couple of recent mentions:
- Leslie Scripp is always so quick, professional, and friendly! I love working with her!
- Leslie Scripp was very caring and considerate about my itinerary. She not only booked the right hotel for me but also sent reminder emails before I was supposed to travel. I am impressed with her caring approach.
- Leslie Scripp is probably BSC's best employee. She is truly the best and I really enjoy working with her. She ensures that I get my requested accommodation asap and she even reached out to CBT on my behalf to get me plane tickets. She is also quick with the TER forms and is always on top of getting my reimbursements back to me. This means a lot to me because I am a grad student and money is always tight for me.
Additionally, Leslie is a ROCKSTAR when it comes to team collaboration. She has a can-do attitude, and we have relied on her flexibility and broad expertise in adjusting assignments. She is willing to and interested in learning all the things.
Cups and Ice Award
Awardee: April Butterworth, Training Manager
It's not surprising that April was selected by her peers to be awarded. April is always willing to help any colleague with small tasks or big projects. Her wealth of knowledge and her willingness to share it are a testament to her commitment to the mission of the OHIO BSC and to her professionalism. She's also just genuinely kind and a pleasure to be around!
Awardee: Lori Collins, Business Manager
Lori's behind the scenes dedication and thoughtful presence keep everything running smoothly, just like cups and ice at a party. Her efforts may seem simple, but everything falls apart without them. Somehow, things just seem to fall into place when she's around.