Tips for contacting OHIO COVID Operations

OHIO COVID Operations is receiving an unprecedented number of calls, emails, and COVID-19 Incident Reports, resulting in long wait times for callbacks. Some individuals are responding to the long wait time by making repeated calls and emails, which results in slower response times.

COVID Operations will get back to you as soon as possible after you first make contact. OHIO students, faculty, and staff who contact COVID Operations are asked to:

• Limit outreach to one call, email or incident report. This will help COVID Operations move through the queue and respond to individuals more quickly.
• Follow the OHIO COVID-19 Protocol while you wait for a call back. This includes isolating or quarantining and seeking a symptomatic test or medical care if you need it. Details are available in the protocol.

COVID Operations responds to every call, email and incident report, prioritizing responses based on symptoms and risk of spreading the virus. Individuals who have submitted an incident report or left a message are in the queue for a callback and a COVID Operations team member will respond as soon as possible.