Ohio University

Accessible OHIO: How can I provide accessible service counters?

Published: October 4, 2019 Author: Staff reports

At Ohio University, we embrace that we have a collective responsibility to create the opportunity for people with disabilities to have an accessible and inclusive experience whether a student, employee, visitor, or community member.

There are many simple ways we can all contribute to the development and maintenance of an accessible and inclusive environment. Accessible OHIO: It’s What We Do highlights a series of actions that any of us may take – no expertise required! The Office for University Accessibility can be reached at www.ohio.edu/accessibility or 740-593-2620. 


How can I provide accessible service counters?

An accessible service counter allows for a variety of individuals to receive service and includes four key features:

  • At least one section of the counter is 36-inch long and no more than 36 inches above the floor.
  • A 30" by 48" clear area in front of the service counter
  • A clear path to get to the service counter
  • A counter space clear of plants, decorations, photos and other items

For more details about accessible service counters, the US Access Board has created the video, Accessible Sales and Service Counters.

If you need assistance in reviewing your service counter space or providing accessible customer service, please contact Office for University Accessibility at 740-593-2620 or access@ohio.edu.


Creating a more Accessible OHIO: It’s What We Do.