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TECHNOLOGY & SUPPORT

Support Services

Technical support is available at your fingertips. The OIT Service Desk is available to assist you with accessing Blackboard, antivirus software, email, and your OHIO ID and PID. If you have problems or questions, call the OIT Service Desk at 740.593.1222 or submit a request online at www.ohio.edu/oitech. Questions about Blackboard can be sent by email to bbsupport@ohio.edu. Please check www.ohio.edu/oit/help for current hours of service.

Technology Requirements

Learn about the technology you are required to use:

Activate Your OHIO ID

After you have been admitted, you will need to activate your OHIO ID, which is the key to most online services at Ohio University. Make sure you have your PID (Person Identification Number) ready when you activate your OHIO ID. Your PID can be found on your letter of admission.

Activate your OHIO ID.

If you have any problems activating your OHIO ID, please contact the OIT Service Desk at 740.593.1222 or submit a request online at www.ohio.edu/oitech.

Blackboard

Online courses will be available in Blackboard. If your computer does not have the proper hardware, Blackboard may run slowly or may not run at all. Prior to using Blackboard on your computer, compare your current system configuration with the Blackboard system requirements.

Connection Speed
Once you have ensured that your computer has the proper operating system and hardware to run Blackboard, you should verify that your Internet connection is fast enough to support Blackboard. A connection speed test is available at www.pcpitstop.com/internet/bw.asp. If your Internet connection is slower than the recommended speed, you may encounter difficulties when loading pages, especially during peak usage times.

Browser Compatibility
Use the browser checker to see if your Web browser conforms to Blackboard's standards. If you have an out-of-date or unsupported browser, you will need to download either a certified version of your current browser or a different certified browser before attempting to log into Blackboard.

Browser Configuration
Your browser must be configured properly as follows:

  • JavaScript must be enabled.
  • Cookies must be enabled.
  • Pop-up windows must be enabled.

Browser Plug-ins
At a minimum, you will need three browser plug-ins to use Blackboard: Adobe Reader, Adobe Flash Player, and the Java Runtime Environment plug-in. You may need additional plug-ins if the course you are taking includes multimedia elements. To download the plug-ins you need, visit the Blackboard system requirements page.

Administrator Access
Administrator access to the computer you are using is required in case there is a need to install new or updated software. Since you will need to have the ability to install software on your computer, it is recommended that you do not rely on a computer at work or at a public library.

Firewall Setup
Many computers use a firewall to block harmful programs and data from their computers. The default settings of the Windows and Mac OS built-in firewalls will not interfere with Blackboard; however, if you have customized your firewall settings or installed a third party firewall, you may need to reconfigure those settings to allow Blackboard to operate properly. For assistance making changes to your computer's firewall, contact the Office of Information Technology by email at bbsupport@ohio.edu or call 740.593.1222.

Accessing Your Online Course(s)
Student tutorials for Blackboard are posted online at www.ohio.edu/oit/bbsupport/howto/students.

How to Find Help

CatMail

CatMail, the Ohio University student email system, is available after you activate your OHIO ID. Your CatMail email is your OHIO ID@ohio.edu. Your OHIO ID and password are the key to numerous online services, including:

1. Class registration and schedules
2. Online billing statements and payment options
3. Grade reports
4. Free software downloads
5. Access to online classes

We do not recommend forwarding your CatMail account, as you will likely not receive important email messages. To keep in touch with professors and classmates, as well as ensuring you receive official University messages, you need to check your CatMail account each day. Many Ohio University departments and professors depend on CatMail for both announcements and assignments. If you have problems accessing your email or have questions, call the Service Desk at 740.593.1222 or email servicedesk@ohio.edu.

Email Etiquette

When you write an email to your advisor/instructor:

  • Always include a clear subject at the top. This helps the person to know the email is not spam.
  • Include your full name and PID number at the end.
  • Reread your email before you send it—is it well-written (grammar, spelling, punctuation)? Is your purpose clear? Is your tone polite and respectful?
  • Do not use text abbreviations (use "you" instead of "u" and "are" instead of "r") or emoticons (smiley faces, etc.).
  • Never write in all caps (in email terms, it represents shouting).

Bobcat Depot

The Bobcat Depot is your one-stop shop for textbooks, computers and software, and apparel and gifts. As an OHIO student, you are eligible to purchase laptops and desktop computers, tablets, and software at discounted prices. For information about purchasing software, visit www.ohio.edu/oit/techdepot/software.

The Bobcat Depot also offers repair services. For more information, visit http://bobcatdepot.ohio.edu, call 740.597.DEPO (3376), or email bobcatdepot@ohio.edu.