Ohio University

Service Metrics

The Video Service publishes statistics and metrics regarding the service's performance. Use the links below to jump to the different sections:

Service Metrics

Service availability is tracked on a fiscal year basis and shown as a percentage of total time available based on a 24/7/365 schedule. Ticket response and resolution times are tracked on a monthly basis, reporting the average time in hours.

Service Availability:

2019-2020: 100.0%
2018-2019: 100.0%

Incidents:

Period Response Time (High Priority) Resolution Time (High Priority) Count Response Time (Normal Priority) Resolution Time (Normal Priority) Count
2019-07 0.0 hours 0.0 hours 0 0.0 hours 0.0 hours 0
2019-08 0.0 hours 0.0 hours 0 0.0 hours 0.0 hours 0
2019-09 0.0 hours 0.0 hours 0 0.0 hours 0.0 hours 0

Service Requests:

Period Response Time (High Priority) Resolution Time (High Priority) Count Response Time (Normal Priority) Resolution Time (Normal Priority) Count
2019-07 0.0 hours 0.0 hours 0 0.0 hours 0.0 hours 0
2019-08 0.0 hours 0.0 hours 0 0.0 hours 0.0 hours 0
2019-09 0.0 hours 0.0 hours 0 0.0 hours 0.0 hours 0

 

Incident Reports

When an incident impacts the Video Service Level Agreement, it is documented and published here.