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Troubleshooting Blackboard: Students

Troubleshooting Blackboard

  • Use a Certified Web Browser: Most technical problems inside a Blackboard course are due to issues with the browser. For the smoothest experience, we recommend using the latest versions of Mozilla Firefox and Google Chrome.
    • If you encounter an issue while using one of these two browsers, switch to the other and attempt the problematic task again.  In most cases, you'll find that you are able to proceed without further issue.
  • Clear your browser's cache, cookies, and history: Clearing your web browser's cache is a simple and effective fix for problems of all sorts. For the best chance of success, include cached images and files, cookies, and browsing history, and select the "All Time" or "Everything" time range

  • Check your internet speed: You need a download speed of at least 1.5 Mbps. If you are using a satellite internet provider, you may experience timeouts, IP address issues, session problems, or course mail issues caused by latency. 

  • Enable Cookies from third parties: Depending on which browser you are using, find the option for “cookies” under Tools/Options or Preferences. This will be especially important for third-party content, like SafeAssign and YouTube.

  • Disable (turn off) Pop-up Blockers: Blackboard needs pop-up windows to run properly; threaded discussions, download links, and other tools rely on pop-ups to function.

  • Make sure you have the required Plug-ins: Third-party plug-ins may be required to view certain content within your course. If these applications are needed, a notification and link should pop-up with a prompt to install a new plug-in. 

  • Microsoft Office 365: Microsoft Word is required to compose documents for assignments in Blackboard Learn. Office 365 is available at no cost to currently-enrolled students and current-term instructors of record.  Visit OIT's Office 365 service page for full eligibility and access details. Blackboard Learn does not support Google Docs or OpenOffice.

  • Check Known Issues: We document and provide support for common known issue and ongoing problems in Blackboard Learn. Visit the Known Issues: Blackboard Learn OIT help page for details. 

  • Use Blackboard’s online support features:

    • Blackboard Help: provides video and text tutorials about the features you will encounter in Blackboard Learn.

    • Accessibility at Blackboard: explains accessibility options and features available in Blackboard.

  • Contact OIT: If the steps above don't solve your issue, contact the IT Service Desk.

How do I login and find my classes on Blackboard?

Using Mozilla Firefox or Google Chrome, go to blackboard.ohio.edu and login with your OHIO ID and password.

Blackboard course sites become accessible to the Instructor of Record eight (8) weeks prior to the course start date; however, students are not loaded until two (2) weeks prior to the start date. Additionally, your instructor must make the course site available to students before you can access it. For more information on locating your course list within Blackboard, please see the Find Your Courses Bb Help page.

Why can’t I login OR see one or more of my courses in Blackboard?
  • Is it more than two (2) weeks before the course start date?
    Unless your instructor has given you explicit instructions to work in the Blackboard course before the start of term, don't expect to be able to log in until the first day of class.
  • Is your instructor using Blackboard for your course?
    Blackboard is an optional tool; if your instructor does not use Blackboard, you will see the course, but you will not be able to enter.
  • Has your instructor made the course available in Blackboard?
    If you have confirmed with your instructor that the class will be using Blackboard, it is possible that they have not yet opened the course to students. The Blackboard Help & Resources: Instructors portion of this website includes instructions to open a course to students.
How do I view grades and feedback on my assignments?
  1. Do one of the following:
    • OPTION 1: While on the Institution Page (Bb landing page), select the Grades link from the system navigation panel at left.
    • OPTION 2: If you are already viewing a course, select the Tools link from the course navigation menu and then click My Grades. Alternatively, the course navigation menu may contain a direct link to the My Grades tool.
  2. Check the Grades column at far right for the grade or status of each assignment/test/activity listed in the "Item" column.  Don't see a grade? For more details about the various status indicators, view the What do the icons mean? Bb Help article.
  3. To view any additional feedback from your instructor, click the item’s title. (Not all instructors provide additional feedback.)
    • Additional step to view detailed Test feedback (as configured by the instructor): After clicking on the item’s title, then click on the test score.
      Screenshot of the My Grades page with one assignment circled in pink.
How do I download the mobile version of Blackboard?

Use the Blackboard Student Mobile App to view courses, participate in discussions, and interact with your instructor.