Ohio University

Troubleshooting Blackboard: Students

Troubleshooting

  • Use a Certified Web Browser: Most technical problems inside a Blackboard course are due to the wrong version of a web browser or not having the latest version of Java installed on your computer. We recommend using the latest versions of Mozilla Firefox and Google Chrome.
  • Clear your cache: In response to problems of all sorts, this is often the most a reliable fix.

  • Check your internet speed: You will need a download speed of at least 1.5 Mbps. If you are using a satellite internet provider, you may experience timeouts, IP address issues, session problems, or course mail issues caused by latency. 

  • Enable Cookies from third parties: Depending on which browser you are using, find the option for “cookies” under Tools/Options or Preferences. This will be especially important for third-party content, like SafeAssign and YouTube.

  • Disable (turn off) Pop-up Blockers: Blackboard needs pop-up windows to run properly, i.e., threaded discussions, download links, and other tools.

  • Make sure you have the required Plug-ins: Third-party plug-ins may be required to view certain content within your course. If these applications are needed, a notification and link should pop-up with a prompt to install a new plug-in. 

  • Install the latest version of Java: Most glitches inside of Blackboard are resolved when the latest version of Java is installed. Check for JAVA updates on a regular basis. 

    • For Windows users: Download the latest version of Java (remove older versions). Check regularly for the latest version. 

    • For Mac users: Apple supplies their own version of Java and will send updates automatically. Check weekly for Java software updates from the Apple icon (top-left).

  • Install Microsoft Office: Microsoft Office is required to open most assignments in Blackboard Learn. Office 365 ProPlus is available free to current students. Blackboard Learn does not support Google Docs or OpenOffice.

  • Use Blackboard’s online support features:

  • Contact OIT: If the steps above don't solve your issue, contact the IT Service Desk

Blackboard FAQs for Students