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Analyze CRM Solutions at OHIO

Analyze CRM Solutions at OHIO

The CRM Analysis road map includes financial analysis of known CRM products used across the institution, meeting with CRM users to document use cases and technologies, present findings to IT Leadership, and developing a CRM strategy.

CRM usage across OHIO has continued to grow year after year. IT needs to understand the use cases for the departments and determine how we can effectively support these solutions.

OHIO financial CRM investments known, and future strategy determined.

Service Owner – Chad Burkett