Laura Milazzo collaborates to create, direct, and execute internally and externally funded applied research projects and programs. She works to further the School’s mission to execute projects related to policy innovation and competitiveness throughout Ohio with an emphasis on rural and Appalachian areas. With funding from a wide variety of federal, state, and private philanthropic sponsors, she has overseen many program evaluations, needs assessments, and strategic planning processes.
She believes strongly in improving systems focused on serving the neediest populations. She offers coaching and technical support to leaders in community-based organizations where she strives to integrate prevention science into mental health, behavioral health, and social service care. She grounds her work in collaborative learning theories, quality improvement science, appreciative framing approaches, and developmental evaluation principles. She is recognized within the Voinovich School as a ‘hidden gem.’
Previously, Laura worked for the US Department of Health and Human Services at the Centers for Medicare and Medicaid Services. While there, she introduced principles of continuous quality improvement into state contracts; oversaw contracts to collect HEDIS measures for managed care plan comparisons; and led negotiations of task-order contracts to secure health policy research firms. She coordinated the production of the agency’s inaugural strategic plan and co-initiated an initiative to learn about industry best practices. She also developed policy briefing materials and chartbooks that contributed to the eventual passage of Medicare Part D (prescription drug benefits).