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Problem Solving

Description : An individual who is competent in problem solving is able to think critically about all factors associated with a problem; evaluate potential solutions from a systems perspective and make an informed decision about which option to implement; and evaluate the chosen solution's effectiveness following implementation.

Why this skill is important : Having critical thinking and systems thinking skills associated with problem solving enables you to tackle obstacles efficiently and expertly. Since problem solving is a constant in any workplace, having the skills to confidently handle issues will make you a sought-after colleague.

 

 

Level 1
Level 1 Problem-Solving Learning Outcome

Upon completion of Level 1 of the problem-solving badge, you will be able to:

  • Identify factors associated with a problem.
  • Define systems perspective.
Level 1 Problem-Solving Activities

Complete the activities below to learn more about problem solving. More detailed information, including links to articles and videos, will be available in Blackboard. The quiz for Level 1 of the problem-solving badge draws from this material.

  • Write a brief reflection detailing your knowledge of problem solving before you complete any of the activities for Level 1.
  • Read and/or watch a video about problem solving.
Level 1 Problem-Solving Evidence

Once you submit your evidence, you will receive verification that you completed Level 1 for this skill badge.

  • Complete the online assessment about your knowledge of problem solving and related resources.
Level 2
Level 2 Problem-Solving Learning Outcome

Upon completion of Level 2 of the problem-solving badge, you will be able to:

  • Participate in a group experience that requires problem solving.
Level 2 Problem-Solving Activities

More detailed information about the activities that qualify will be available in Blackboard.

  • Participate in three activities, or propose and gain approval for three activities in which to participate. If you want to propose an activity, use the Level 2 Activity Approval Application located in the Level 2 Forms & Info section in Blackboard.
Level 2 Problem-Solving Evidence

Complete the evidence portion of the badge after you participate in the three required activities for this skill. Once you submit the evidence below, you will receive verification that you completed Level 2 for this skill badge.

  • Provide evidence of participation in three unique activities.
  • Write a short (no more than 200 words) description for each activity in which you participated.
  • Summarize the problem and solution for each activity. List at least two factors associated with the problem, identify the impact on at least two stakeholders, and provide an alternative solution to the problem for each activity.
  • Write one goal to develop or improve your leadership in problem solving. The goal must be specific, measurable, attainable, realistic, and timely (SMART).
     
Level 3
Level 3 Problem-Solving Learning Outcome

Upon completion of Level 3 of the problem-solving badge, you will be able to:

  • Articulate an experience when you had to lead a person(s) through solving a problem. Describe all factors associated with solving this problem.
  • Evaluate the effectiveness of a chosen solution following implementation and the impact on the stakeholders.
  • Establish three or more SMART goals to continue your problem-solving growth.
Level 3 Problem-Solving Activities and Evidence

Complete the activities below to further present evidence of your problem-solving skill. Once you submit the evidence below, you will receive verification that you completed the problem-solving badge.

  • Lead one new activity (cannot use the same activities as Level 2) that helped you meet the goal you set during Level 2. 
  • Create a reflective piece that demonstrates your advanced problem-solving skill level.
  • Write three or more SMART goals to continue your problem-solving growth.