Ohio University

Search within:

Getting Started with Zoom for Telehealth

Client Directions 

First Time Only 

  1. Sign up for a Free Zoom Account  
    1. Laptop/Desktop Go to https://zoom.us/ 
    2. Sign up for a free account using your Ohio University ID (I.e. bobcat@ohio.edu
  2. Download Zoom Client (first time only) 
    1. Go to Resources (top right corner of website if using PC) 
    2. Go to Download Zoom Client 
    3. Install  
  3. Look for email 
    1. Prior to your First Individual Session, you will receive an email to your catmail with your specific meeting link for your Zoom session. 


1. Go to email with Zoom link (check spam or junk mail)  

2. Click on link to join the meeting at the time of the scheduled meeting. If the link does not take you there automatically, then enter meeting ID and password. 

3. Join with Zoom client 

4. You will enter a virtual waiting room until your therapist accepts you into the room 

5. Once accepted, you will need to turn on your video and unmute your audio. 

6. If you get disconnected and are unable to join back into the session, your therapist will call you on the phone number we have on file.  

Tips for Successful Telehealth Appointments 

• Choose a confidential location and ensure no one else is present. Do not have a counseling session in a public location.   

• Have an environment with good lighting where your counselor can see you well. Nonverbal signals are a significant part of someone’s communication and will help you and your counselor have better communication   

• Ensure your environment is distraction-free and have a plan should you encounter distractions (e.g. a phone call, a pet, someone interrupts or walks in)   

• Be sure you’ve identified a back-up method for your appointment in the event your technology has problems.   

• Password protect your computer, tablet, phone, and any other device with a password that is unique.  

• Always log out of your sessions.  

• Do not have any software remember your password. Sign in every time.  

• Do not share your computer when you are logged on to any counseling software.  

• If you wish to avoid others knowing that you are receiving counseling services, clear your browser’s cache (browsing history), and on your phone, list your therapist by a name rather than as a “counselor or therapist.”   

• Have all your devices set to time out requiring you sign back in after a set idle time.   

• Keep your computer updated.  

• Use a firewall and antivirus program.  

• Notify your counselor if you suspect any breach in your security.