Ohio University

Getting Started with Teams for Telehealth

  1. Download and Install Teams
    1. Laptop/Desktop Go to: https://products.office.com/en-us/microsoft-teams/download-app choose download Teams then install. 
      Download Teams
    2. iOS Device go to app store, search for Microsoft Teams and install
    3. Android Device go to play store, search for Microsoft Teams and install 
      App Store Teams Image
  2. Sign In
    1. Use your Ohio University id to sign in (i.e. Bobcat@ohio.edu
      Teams Sign In Screen
  3. CPS Appointment Time
    1. Make sure you are logged into Teams at least 5 minutes before your appointment time
    2. Your therapist will call you at your scheduled appointment time
    3. Click Accept with Video to accept the call with video or click Audio to accept the call with audio only
    4. When your session has started via video or audio please DO NOT use the chat feature
    5. If you do not respond to the call, you may call back within 10 minutes from the start of your appointment. After 10 minutes, your appointment may need to be rescheduled via phone or email
    6. During the call, the following toolbar is available by clicking anywhere on the screen.    
Teams Video Call Bar

If you get disconnected and are unable to join back into the session, your therapist will call you.

Download a copy of [Getting Started with Teams for Telehealth]

Tips for Successful Telehealth Appointments 

  • Choose a confidential location and ensure no one else is present. Do not have a counseling session in a public location.  
  • Have an environment with good lighting where your counselor can see you well. Nonverbal signals are a significant part of someone’s communication and will help you and your counselor have better communication  

  • Ensure your environment is distraction-free and have a plan should you encounter distractions (e.g. a phone call, a pet, someone interrupts or walks in)  

  • Be sure you’ve identified a back-up method for your appointment in the event your technology has problems.  

  • Password protect your computer, tablet, phone, and any other device with a password that is unique. 

  • Always log out of your sessions. 

  • Do not have any software remember your password. Sign in every time. 

  • Do not share your computer when you are logged on to any counseling software. 

  • If you wish to avoid others knowing that you are receiving counseling services, clear your browser’s cache (browsing history), and on your phone, list your therapist by a name rather than as a “counselor or therapist.”  

  • Have all your devices set to time out requiring you sign back in after a set idle time.  

  • Keep your computer updated. 

  • Use a firewall and antivirus program. 

  • Notify your counselor if you suspect any breach in your security. 

  • For additional tips on transitioning to Telehealth, click here