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Service Level Agreement: Video

Service Description

The Video Service provides solutions to host and view video content over the internet.

Service Offerings

The Video Service offers the following as part of this agreement:

  • Prerecorded Streaming Video: OIT offers two platforms which allow users to select and watch video content whenever they choose, rather than at a scheduled broadcast time. These platforms are provided through YouTube for users to post publicly available videos and Microsoft Stream for videos restricted to users with an OHIO ID. Videos hosted through the Prerecorded Streaming Video service offering are for official University use and are not interactive (i.e., they are not a collaboration tool). Panopto and Flash Media Server are no longer supported as prerecorded streaming video platforms. Panopto is intended for classroom video capture only. Please refer to the Teaching and Learning service offerings for classroom and teaching video capture tools.
  • Live Streaming Video: OIT offers two platforms which allow users to broadcast live University events in real-time over the internet from a desktop computer, laptop computer, or webcam. These platforms are provided through YouTube for users to post publicly available videos and Microsoft Stream for videos restricted to users with an OHIO ID. Live videos hosted through the Live Streaming Video service offering are not interactive (i.e., they are not a collaboration tool - see Microsoft Teams Live Events). Adobe Connect and Panopto are no longer supported as live streaming solutions and are intended for classroom video capture only. Please refer to the Teaching and Learning service offerings for classroom and teaching live streaming video tools. 

This is not a comprehensive list. For more details on these service offerings, visit the OIT Service Catalog and the full Video Service Level Agreement.

Costs

All of the Video Service offerings are available as a common good offering at no charge, but they are limited in scope to allow OIT to manage resources and align them with demand for the service.

Response and Resolution Commitments

Incidents and Service Requests should be submitted via the Service Desk and can expect a response from the web team within 1 business day for incidents and 2 business days for service requests. Critical incidents are responded to within 1 hour. Response times may be longer during non-business hours and on weekends and holidays.