Telephone @ Ohio

Frequently Asked Questions

Updating your Cisco wireless VoIP phone's network name

How to update your Cisco 7925g telephone's WiFi network name

  1. Turn your phone on.
  2. Once the phone is on and registered with a phone number, press your phone's Down navigation button to open up Settings.
    Cisco WiFi phone nav button
  3. Choose Network Profiles.
    Network profiles menu on VoIP WiFi phone
  4. Select the first profile in your phone's list. It will be named either OU Wireless or Profile 1.
    First network profile on Cisco WiFI phone
  5. Press View.
  6. Choose WLAN Configuration.
    Choosing WLAN configuration on Cisco WiFi phone
  7. Press View
  8. Wait until your phone displays its WLAN Config screen, then press * * # (in that order) to enable the Change button. 
    WLAN config screen on Cisco VoIP phone showing settings before being updated.
  9. Choose SSID and press Change.
  10. Replace voip with OHIO University (Make sure to use the exact same capitalization and spelling.)
  11. Press Options, then press Save.
  12. Choose Security Mode and press Change.
  13. Choose PEAP.
  14. Press Options, then press Save
  15. Choose UserName and press Change.
  16. Enter your OHIO ID.
  17. Press Options, then press Save.
  18. Choose Password and press Change.
  19. Enter your OHIO password.
  20. Press Options, then press Save.
  21. When finished your phone's WLAN Config should look like this:
    Cisco WiFi phone's WLAN Config settings after updating them

Can I bring in my own phone and use it with the system?

 No, you will provided a phone that will be compatible with the new system.

Can I move my telephone?

OIT requests that all telephone moves be requested by calling the OIT Service Desk.  This will allow OIT to verify the new location has the proper network configuration and all 9-1-1 information is updated.

Where can I find user guides for the system?

You may visit the following link to download a copy.

www.ohio.edu/oit/voip/user-guides.cfm

 

How do I make a local off campus call?

You are required to dial 9 + the area code.  An example you would dial 9-740-555-5555.  This is for all local non campus calls.

How do I make an on-campus call?

You may simply dial the 5 digit extension number.

How do I make a campus to campus call?

To make a campus to campus call you may dial the 10 digit number. You do not need to enter a 9 or 91 in front of the 10 digit number.

How do I make a toll free call?

 9 + 1 + (800, 888, 877, 866 or 855) + Number

How do I make a long distance call?

Dial as below.

Domestic
9 + 1 + Area Code + Telephone Number
International
9 + 011 + Country + City + Telephone Number

Directory - Ohio University Directory - Who is included in the directory found on the phone?

Most users who have a phone number directly asssigned to them are included in the directory.

Is callerID available?

Yes, all phones will include callerID as a basic feature.

Is video calling required?

All calls by default will be placed with video and audio (on campus only and if the other party has a video enabled phone).  If you wish to disable video please visit the quick start guide for your model telephone.

Voicemail - What are the retention policies around my voicemail messages?

The new system will follow the same retention cycle as the existing system.  All messages will age out and be auto purged (deleted) when they are 30 days old.  If you delete a message you will have 24 hours to un-delete the message, otherwise the message will be deleted permanently.

Voicemail - Can I have my voicemails sent to my email account?

To enable this feature please visit this link - http://www.ohio.edu/oit/voip/single-inbox.cfm and the feature will be provisioned.

 

If you would like to be notified via text message or email that a new voicemail has been delivered (doesn't include a copy of the message, just notification) please see the voicemail quick start guide for assistance or visit http://vmail.ohio.edu/inbox - once signed in choose settings, when the page opens you will see Notifications Devices, you may configure your devices here.

Voicemail - How do I directly divert (transfer) a caller to an individuals voicemail box?

Press the Transfer key, Dial * then the 10 digit telephone number you wish to leave a voicemail.

I'm logged into Voicemail Web Inbox, but I cannot configure any options.

If are having issues using this web interface this is more than likely an internet browser compatibility issue, please call the Service Desk at (740) 593-1222 for assistance.