Ohio University

Service Metrics

The Websites Service publishes statistics and metrics regarding the service's performance. Use the links below to jump to the different sections:

Service Metrics

Service availability is tracked on a fiscal year basis and shown as a percentage of total time available based on a 24/7/365 schedule. Ticket response and resolution times are tracked on a monthly basis, reporting the average time in hours.

Service Availability:

2018-2019: 99.8818% (final)

2019-2020: 99.9829%

Incidents:

Period Response Time (High Priority) Resolution Time (High Priority) Count Response Time (Normal Priority) Resolution Time (Normal Priority) Count
Jul. 2019 0.24 hours 0.32 hours 2 18.12 hours 3.38 hours 17

Service Requests:

Period Response Time (High Priority) Resolution Time (High Priority) Count Response Time (Normal Priority) Resolution Time (Normal Priority) Count
Jul. 2019 0 0 0 18.7 hours 63.15 hours 68

Incident Reports

When an incident impacts the Websites Service Level Agreement, it is documented and published here.