Ohio University

Proctortrack Tips for Instructors

Should I use automated proctoring with Proctortrack?

Proctortrack is good for:

  • High-stakes, closed-book exams
  • Mid-terms
  • Finals

Requirements

  • A Windows or Mac computer: To use Proctortrack, students must install an application on their computer. This application is not available for mobile devices, Chromebooks, or Linux/Unix machines
  • A webcam and microphone:
    • A laptop's built-in webcam and mic are acceptable.
    • For a computer without a webcam, an external webcam can be used.
    • If the student's computer does not have a microphone, a headset with a microphone will likely work.
  • A valid government issued ID or Ohio University student ID
  • Chrome or Firefox

Restrictions

  • No mobile devices: Proctortrack offers a mobile app, but that is only for use with a live proctored exam. It cannot be used to take an exam with automated proctoring.
  • Do not use Safari, Microsoft Edge, or Internet Explorer: These browsers do not work properly for Proctortrack
  • No Chromebooks or Linux/Unix computers: Chrome OS and Linux/Unix are not compatible with Proctortrack.

How should I set up my Blackboard exam to use automated proctoring?

Setting up the Onboarding Exam

The Onboarding exam is a mock exam that each student must complete as part of their initial setup. There are two purposes of the Onboarding exam in Proctortrack:

  1. to confirm the student's identity in the Proctortrack system by comparing the student's facial scan with a valid photo ID
  2. to allow students the opportunity to test their equipment (e.g. computer, webcam, microphone). 

All students must complete Onboarding in Proctortrack before they can take an actual exam. Student Onboarding profiles last for 365 days and are valid for taking Proctortrack-enabled exams in other courses.

More information on setting up an Onboarding exam can be found on slides 2-7 of this Instructor Guide for Proctortrack (PPTX hosted on OneDrive).

Blackboard settings

Test questions:

  • Make the test one simple question (e.g. "Is the sky blue?")
  • Ensure the question (and the test) is worth zero points.

Test options:

  • Enable "Make available to students." Alternatively, ensure that the Display After option under Test Availability gives students at least 24-48 hours to complete the Onboarding before their first proctored exam. Exams must be available within Blackboard to be accessed within Proctortrack. Exams cannot be in hidden folders.
  • Multiple attempts - Allow Unlimited Attempts (in case the student gets disconnected while completing the Onboarding)
  • Force Completion - No
  • Set Timer - No
  • Password - Yes; you will need to also use this password when setting up the test in Proctortrack as well. To ensure all students complete their Blackboard exam used online proctoring, you must set up a password on the Blackboard exam and share that password only with Proctortrack. You should not provide your students with the password, or they will be able to take the exam through Blackboard without using Proctortrack.

Proctortrack Settings

Setting found on the Instructor Dashboard:

  • Monitoring/Onboarding  - Configure the Onboarding exam status as "Onboarding On"

Settings found under Edit Access Details:

  • Access Code - Enter the same password you gave the test in Blackboard

Settings found under Go to Configuration > Test Settings

  • Enable "Hide Access Code/Password" from students to discourage password sharing.

Note: An Onboarding exam should never have the "Onboarding On" status removed in Proctortrack, doing so will delete all onboarding profiles that were created with that exam and those students would have to go through the Onboarding process again before they can take an actual exam. 

Note: Onboarding may not be required for each course, as the student Onboarding Profile is valid for 1 year (365 days). We recommend checking your students' Onboarding status to see if you need an Onboarding exam in your course.

Checking Onboarding Status

Instructors can check their students' Onboarding status in the Proctortrack Dashboard.

  • Log into https://blackboard.ohio.edu
  • Open the course in question
  • Select Tools from the Course Menu
  • Select Proctortrack
  • This will lead the Proctortrack Instructor Dashboard
  • Select the Onboarding Status tab. This will list all students in your course and whether they have a valid Onboarding status
    • Once validated, students' onboarding status lasts for 365 days and is valid for taking Proctortrack-enabled exams in other courses
    • If any of your students do not have a valid Onboarding status, you will need to provide an Onboarding exam before they can complete an actual exam via Proctortrack

Setting up a Blackboard exam for proctoring

More information on setting up a proctored exam can be found on slides 2-14 of this Instructor Guide for Proctortrack (PPTX hosted on OneDrive)

    Blackboard settings

    Test options:

    • Disable "Force Completion." If a student's internet drops, they must be able to continue after reconnecting.
    • Set Test Presentation to "One at a Time." This will accommodate slower internet connections.

    Proctortrack settings

    Settings found under Edit Access Details:

    • Access Code - Enter the same password you gave the test in Blackboard

    Settings found under Go to Configuration:

    • Enable "Hide Access Code/Password" from students to discourage password sharing.
    • On a case-by-case basis, you may want to Edit Configuration Enable "Multiple People" in case a student must go to a public place with adequate internet to take their exam.

    What to tell your students

    For more information about the student experience please see this Student Guide for Procktortrack (PPTX hosted on OneDrive).

    • Tell students which exam(s) will use Proctortrack.
    • Remind students of the following:
      • Windows or Mac computer with webcam, microphone, and the Proctortrack application is required (see the Requirements and Restrictions section of this page.) 
      • They must complete an onboarding exam at least 48 hours before the actual exam.
      • Students will be monitored via webcam/microphone during the exam.
      • Actions that appear to involve cheating will be flagged, and recorded footage will be reviewed.
    • Advise students on how to prepare their testing environment

    Advice for taking the test

    • Plug in to an AC power source. If this is not possible, students should check their power management and battery settings to make sure the computer does not go to sleep or power down when it detects inactivity.
    • Minimize competing uses over slow connections: If a student's internet connection is marginal or unreliable, other online activities in their household could interfere with a proctored exam. Power down devices like streaming sticks, phones, tablets, game consoles, and other computers during the exam.