You may open a ticket with Verificient. We have also found their chat support to be extremely responsive, which can accessed via the chat bubble in the bottom right of the page.

Please see Proctortrack's help article on enabling your microphone.

If you are getting the login Page (as shown below) after clicking "Go To Next" on the How It Works page, or after clicking on "GET ACCESS CODE", you do not need to register or login, you need to change your third-party cookie settings.

Please see Proctortrack's help articles for your browser. NOTE: OIT does not recommend using Safari or Internet Explorer with Proctortrack

• Enabling Cookies In Chrome
• Enabling Cookies in Edge
• Enabling Cookies In Firefox
• Enabling Cookies In Internet Explorer (not recommended)
• Enabling Cookies In Safari (not recommended)

Please see Proctortrack's help article on troubleshooting test uploads.

If you have an older Mac, especially one with 2GB of RAM, Proctortrack has some useful steps to make things run more smoothly.

Please see Proctortrack's help article on troubleshooting the Proctortrack App.

Please see Proctortrack's Technical Requirements web page or the 'Ensure your device can use Proctortrack' section of the Student Guide: Taking an online Proctored Exam via Proctortrack (DOCX)

Google Chrome and Mozilla Firefox are recommended, we do not recommend using Safari, Microsoft Edge, or Internet Explorer

• AI (Artificial Intelligence) Proctoring is the default version of Proctortrack and is free for University students for the Fall 2020-21 semester
  • AI Proctoring simply means that monitoring during the exam is only performed via artificial intelligence
• Live Proctoring is $8 per test per student
  • In addition to the artificial intelligence monitoring, Live Proctoring employs a human proctor that monitors you using a second screen (your mobile device)

After you have downloaded/launched the Proctortrack app and you've completed the identity verification portion of the exam, Proctortrack will put you back in Blackboard.

1. Once you've been placed back in Blackboard a popup will display a Copy button.
2. Clicking the Copy button
   1. Once you've clicked the Copy button you will have 20 seconds to paste the copied password into the password box in Blackboard
   2. If you do not paste the password within 20 seconds you will need to recopy the password
3. Click into the password box in Blackboard and right click to paste

If you do not see a popup prompting you to copy your password:

1. Click the blue Password button at the top right of your screen, this will trigger a popup in the middle of your screen
2. Click the copy button
   1. Once you've clicked the Copy button you will have 20 seconds to paste the copied password into the password box in Blackboard
   2. If you do not paste the password within 20 seconds you will need to recopy the password
3. Click into the password box in Blackboard and right click to paste

• Instructors
  • Its best to reach out to your instructor is you have questions about the exam in Proctortrack
    • ex: date/time, exam requirement, availability, etc. 
• OIT
  • Its best to reach out to OIT if you're having trouble access Proctortrack
• Proctortrack Support
  • Its best to reach out to Proctortrack Support  if you're having trouble downloading or launching the Proctortrack app
  • You can contact Proctortrack support if you're having issues during your proctored exam via the blue chat bubble that is always present at the bottom left corner of your exam screen
  • Proctortrack Support is available 24 hours a day 365 days a year

Be sure to thoroughly read the test requirements presented to you before you begin your exam. You instructor has set these test requirements and Proctortrack displays them for you so you know what is allowed and is not allowed during your exam. 

• Please see Proctortrack's Privacy Policy
• Proctortrack is only monitoring your computer while you're actively using the app
• You can delete the app after each exam you take
• Each tool that Ohio University uses has been through a security review

Instructions for completing your onboarding exam can be found in the Online Proctoring - Student Guide for Proctortrack PPT

High-speed internet is required: Cable Modem, DSL, or better (300kbps download, 250 kbps upload)

This information can also be found on the Proctortrack Technical Requirements web page

• At the end of each exam you are prompted to either quit the app or uninstall it
  • if you choose to uninstall the app you will need to reinstall the app before you take your next proctored exam
    • Note: if you have not uninstalled the app and are being prompted to install again, you may need to clear your browser cache to correct this issue
  • If you chose to quit the app, you will not need to reinstall before each exam

You can contact Proctortrack support if you're having issues during your proctored exam via the blue chat bubble that is always present at the bottom left corner of your exam screen