Ohio University

Known Issues: Blackboard Learn

Add/Modify Enrollments Tool | Bb AnnotateBrowsersCalendar | Files | Grade Center | Passwords | Turnitin | VoiceThread

 

Add/Modify Enrollments Tool

Blank or Unresponsive Manage Enrollments Page

In some organizations and courses, the Manage Enrollments page within the Add/Modify Enrollments tool loads a blank screen when accessed with Chrome.  When accessing the same organizations and courses with Firefox, the Manage Enrollments page will load, but the "Change Role" and "Unenroll" buttons are unresponsive.  This is a known issue without a self-serve workaround.  The functional workaround is to submit enrollments changes via support request to the OIT Service Desk.  The request must originate with an Instructor/Leader in the course/organization and should include the course/organization ID, the OHIO ID's of the users whose enrollments will be modified, and a description of the required changes (i.e. remove users or change role from x to y).

Users Do Not Appear on Manage Enrollments Page

The "Modify Enrollments" feature is only applicable to users who were added to the course/organization by the "Enroll Users" feature.  There are also some circumstances in which users become inaccessible even though they were originally added by the tool.  In these cases, please submit a request for enrollments changes to the OIT Service Desk.  The request should originate from an Instructor/Leader in the course/organization and include the course/organization ID, the OHIO ID's of the users to be modified, and a description of the required modifications for each listed user (i.e. role change or removal from course/organization).

Bb Annotate

Instructor/Grader View

  • If an instructor's grading session expires or loses internet connectivity, there is no indication within Bb Annotate that annotations aren’t being saved.
  • In the Blackboard app, the features for printing and downloading annotated documents aren't working properly. Users can print or download through a web browser (Google Chrome or Mozilla Firefox) instead.
  • Annotations are not available on submissions within courses that have been restored from archive.

Student and Instructor/Grader View

  • Common fonts such as Times New Roman are substituted with other, visually and metrically incompatible ones in Bb Annotate.  This can cause page layout changes because the fonts are 'wider' than those selected by the user.  Students can save DOCX files with embedded fonts (Windows only instructions) or convert to PDF (Mac instructions and Windows instructions) to preserve formatting.
  • Files could lose any non-asciii characters in the file name when the annotated PDF is downloaded.
  • In non-English language packs, some garbled characters may appear when using Bb Annotate.

Browser Issues

Internet Explorer (IE) Unsupported

Blackboard no longer supports the Internet Explorer browser.  Microsoft ended active development for IE in January 2016.  Some newer features in Learn may not work, such as Attendance and Create Recording.  Reported issues isolated to Internet Explorer will not be resolved by the vendor.  We recommend using Google Chrome or Mozilla Firefox browsers for Blackboard.

Do not use the Safari browser

Safari is known to exhibit various known issues ranging in effect from minor to serious and affecting users with all role types. Students may experience an error while submitting assignments, discussion boards, etc., preventing successful submission and resulting in missing course work.  Instructors and TAs may experience an issue when attempting to upload/attach files as course content.  Both instructors and students may experience difficulty accessing course sites due to Safari loading a blank or unresponsive Courses page.  To avoid these and other, as yet undocumented, issues with Safari, we recommend using the Google Chrome or Mozilla Firefox browsers for Blackboard.

Do not use the Microsoft Edge browser

A few, quite serious known issues have manifested while users are working in Blackboard with Edge.  For students, it may cause a blank document to be submitted to an assignment.  For users of all roles (instructors, TAs, course builders, students, etc.), pasting from Microsoft Word to the Bb text editor while using Edge adds unintended visible characters to the text and mangles formatting.  Once the object containing the text is submitted, the contents can interfere with the rendering and functionality of the Blackboard page.  To avoid these and other as yet undocumented issues, we recommend using the Google Chrome or Mozilla Firefox browsers for Blackboard.

Reordering in Firefox

Some users have reported experiencing difficulty trying to reorder items (e.g. content, course menu links, etc.) within Blackboard while using Firefox.  Both the drag-and-drop reordering functionality and the keyboard accessible reordering tool are unresponsive.  Refreshing the page may temporarily alleviate the issue.  For a more permanent workaround, switch to Chrome.

Courses Page Not Displaying in Firefox

Users report that on their Courses page, blank rectangles appear where courses would normally display. This rendering issue is caused by a recent update to Firefox. To fix it, try refreshing the page; courses may appear as you scroll down the page. If that does not work, a workaround would be to use the Search feature to find specific courses.  Otherwise, try using the Google Chrome browser until this issue is resolved.

Calendar

Bb Dynamic Events Do not Display in External Calendars

When importing a Blackboard calendar to an external calendar application (e.g. Outlook, Google Calendar, Apple Calendar, etc.) via the iCal external calendar link, events manually created by the user display as expected, but the external calendar will not display dynamic events generated by the system in response to Due Dates (i.e. dates for assignments, tests, etc., which update in the calendar automatically based on the item due date settings configured by the instructor).

Files

Accessing Content as a Web Folder

The feature that allows you to access the content of your course files area in Blackboard as a web folder is not compatible with the new single sign on authentication. You can still access your course files area, but you will need to do so within Blackboard.

Grade Center

Time Out in Needs Grading Workflow

Graders using the Needs Grading feature may notice a disruption in the workflow related to length of time spent grading/annotating an attempt.  Upon submitting the graded attempt, a grader may land on the Full Grade Center view instead of the expected screen (e.g. next attempt in 'Needs Grading' status, Needs Grading tool, or particular Smart View), resulting in the need to find/navigate to the next attempt before proceeding with the grading workflow.  This behavior may or may not be accompanied by an error message.  The vendor is aware of the hardship caused by the issue and the importance of a fix, which is in development.

Cannot See Grade Center Scroll Bar on a Mac Desktop/Laptop (All Browsers)

  1. Click apple icon in upper left of display to open system menu
  2. Select "System Preferences"
  3. Choose the "General" section
  4. For the "Show scroll bars" setting (about halfway down), activate radio corresponding to "Always"
  5. Close System Preferences window
  6. Reload browser window containing Grade Center

Upon reloading, the Grade Center's horizontal scroll bar will be visible, allowing full access to existing grade columns.

Cannot See Grade Center Scroll Bars on a Mobile Device (iPad / Safari)

  1. In the Safari mobile browser iPad app, log into Blackboard
  2. Open a course and navigate to the full Grade Center view
  3. Find the page title, "Grade Center: Full Grade Center," at the top of the screen and click the menu icon (gray circle with "v") at right
  4. Select "Turn Screen Reader Mode on"
  5. When the page reloads, the title should include "Screen Reader Mode Active" and a menu icon (gray circle with "v") should appear next to each column name, as well as within each grade cell

Once Screen Reader Mode is active, you can navigate left, right and up, down by swiping your finger across the screen while inside the box with the columns (swiping does not function outside of the grade display area).  The column and grade cell menus are also accessible while in Screen Reader Mode.

Passwords

Passwords Containing "&" and "#"

There is a known issue with authentication not allowing users into the system if the & and # symbols are contained in the user's password. The vendor informed us that using "&#" in that order can be treated like HTML code and should be avoided. If your password contains &# or the & and # symbol with a few characters between them, our recommendation would be to change your password to something else that contains different symbols.

Turnitin

See Turnitin Known Issues Page:

https://help.turnitin.com/known-issues.htm

Viewing Multiple Peer Reviews for PeerMark Assignments

Regardless of which peer review is selected to view, the first peer review submitted/returned is always displayed.  In order to work around this issue, select any peer review to view, then use the forward/backward (>/<) links in the upper right of the viewer to cycle through the multiple reviews. 

VoiceThread

See VoiceThread's Blackboard Integration Known Issues:

Go to https://voicethread.com/howto/blackboard-2/ and scroll to the bottom.