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Custom Solutions Roadmap

Custom Solutions Service Road Map Overview

The Custom Solutions Service Roadmap includes determining OIT's customer billing strategy for departmental solutions, analyzing CRM use cases and costs across OHIO, categorizing solutions by planning unit to determine a support strategy, reviewing rate sheets and updating if necessary, and initiating a new shared governance standing committee.


New IT leadership has determined a different cost recovery billing strategy for Custom Solutions.

Analyze CRM Products at OHIO: ongoing through 2020

Implement governance committee processes: ongoing through June 2021

Review existing rate sheets and update as needed: Spring 2020