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Departmental Printing - Help & Training

Get Help

Please include your device's ComDoc Equipment ID number any time you request help or place an order for supplies. This number should be displayed prominently on a ComDoc sticker on the front of your device.

Supplies & Repairs

Login to https://my.comdoc.com or call 800-321-4846 to order supplies or request a repair visit.

Setup & Troubleshooting

Please contact the IT Service Desk for help configuring your computer for printing or to troubleshoot your device.

If you are configuring a computer yourself, make sure that you are using the correct printer driver and that Black & White is set as the default mode. Otherwise, you could be charged for color printouts, even when printing a black and white document. To install a print driver:

  1. Visit the Xerox Support & Drivers site.
  2. Search for your printer's Model.
  3. Choose Drivers & Downloads.
  4. Choose your computer's operating system from the drop-down menu.
  5. Choose a PCL6 driver if you are using Windows, PostScript if you are using a Mac.
  6. Find and run the installer you just downloaded - usually in "Downloads."
  7. The location of the Black & White default setting varies depending on the application and device you are using. If you are unable to find this setting, contact the IT Service Desk.

Billing Questions

To report a billing error, change your account number, or inquire about a specific charge, call 740-593-1880 or send email to oitbilling@ohio.edu.

Request Training

New devices

If you are ordering a new device, simply check "Yes" for the training question when filling out the order.

Existing devices

To request training for an existing device, contact the IT Service Desk.