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Unified Communications Self Care Portal Quick Reference Guide

Managing your phone with the Cisco Unified Communications Self Care Portal

Note - you must be on the Ohio University Network or connected via the VPN to use this site.

To change your speed dial numbers and other user settings on your telephone you may visit the above URL. As shown below, you will be prompted for a username and password, please enter your OHIO username and password. Click Login. You will be logged into the Self Care Portal.

Call Forwarding

Click Call Forwarding on the left side of the screen. If you have multiple lines you will see each line. You can configure them separately. By default some items have been selected by the administrator. You may modify these settings if you desire, you can forward to a colleague, voicemail, etc. Please enter your destination the same way you would if you were to dial it from your office phone.

Creating/Modifying Speed Dials

If you have more than one device (telephone) assigned to you, click on the device you wish to add speed dials to and 3 options will appear, Edit, Settings and Download Manual. Please click Settings.

Under Phone Settings, choose Speed Dial Numbers.

You may now complete the Speed Dials for This Phone fields for your speed dial entries. You must enter the phone numbers exactly how you would dial them from your phone. (5-digits for internal contacts, 9 + 10 digits for external numbers, etc.).

Note - If you have multiple phones, you many enter your speed dials and then click the ?link these phones? button and you can selective put the speed dials on your desired phones.

Click Save to save your entries. Your phone will reset as it is updated with your new Speed Dial entries.

NOTE - You can configure up to 199 speed dials. If you have open line buttons on your phone, the Speed Dials will fill those lines first. You will be able to tell if a line button is a speed dial by looking for the speed dial icon next to the button. From your telephone, you may access your Speed Dial entries by pressing the up arrow on the navigation, highlight the entry and press the call soft key or by lifting the handset. Please note the first 9 speed dials will appear on your telephone. To utilize the rest of them you may simply press the number associated with the speed dial and then hit the speed dial soft key in the display.

Modify your Phone Services PIN

To configure your PIN click on General Settings at the top of your screen and you will see Phone Services PIN near the bottom. Once you enter your PIN, select Save.

Modify Basic Phone Settings

To configure basic phone settings select the ?Phones? near the top of the page, and then click 'My Phones.'

Add a description to your phone - Click the desired phone you wish to modify. You will be presented with 3 options Edit, Settings and Download Manual. By selecting Edit, you may enter a description that is helpful for you, this is not required.

Modify Advanced Phone Settings

To configure advanced phone settings select the ?Phones? near the top of the page, and then click 'Phone Settings.' You may configure Speed Dials (as discussed above), Services (if applicable), Voicemail Notification Settings, Call History and Phone Contacts (personal directory).

Speed Dials (see above)

Voicemail Notification Settings
You may configure how your phone notifies you when you have a new voicemail. By default, the system will turn your message waiting light on your desk phone. If you have multiple lines you can configure them separately.

Phone Contacts (personal directory)
To add a new contact click on the 'Create New Contact' button, in the dialog window that opens fill in the form fields and select save. If you wish to search for someone in the system, enter their name and it will search the system and when found it will auto fill the fields for you. When you add a contact you will notice the contact will now be listed under the 'Personal Address Book' on your telephone.

Do Not Disturb

Click IM and Availability and you may turn on Do Not Disturb if you wish to not receive calls for a period of time. Please note, there is no indication on the phone that this feature has been enabled.

Status Policy

This is only applicable if you are using Cisco Jabber for IM & Presence. Click IM and Availability and you will see 'Status Policy.' This will enable Cisco Jabber to read your Microsoft Exchange calendar and updated your presence accordingly. I.e. if you are in a meeting and it is on your calendar, your status will be updated accordingly.