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Help and Resources: Cisco 8821

During an emergency, wireless phones may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A WIRELESS PHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY.

Getting Started

Place a Call

Place a Call

Athens Campus: Last 5 digits
Regional Campus: 10 digit number using area code
Local Calls: 9 + 10 digit number using area code
Domestic Long Distance: 9 + 1 + area code + telephone number
International Long Distance: 9 + 011 + country code + city + number
Toll Free: 9 + 1 + 8xx + number

How To

Register to Wi-Fi

  1. Push the down button on your keypad to select settings
  2. Navigate to Wi-Fi
  3. Unlock settings by pushing **#
  4. Choose Profile 1
  5. Choose WLAN Configuration
  6. SSID: eduroam
  7. Security mode: PEAP-GTC
  8. User ID: OHIO email address
  9. Password: OHIO ID password
  10. 802.11 Mode: Auto
  11. On call power save: Enabled

Power On/Off Phone


and hold until the phone powers on or off.

Lock the Phone Keypad

You can lock the keypad so that you don't press keys by mistake.

Press and hold Zero (0)  until you see the message that the keypad is locked.


Unlock the Phone Keypad

  • Press Unlock
  • Press Zero (0) 

Access Main Menu Options

Press a navigation direction  :

  • Up - Recents press up for Recents

  • Left - Contacts press left for Contacts

  • Right - Apps press right for Apps

  • Down - Settings press down for Settings

  • Center - Line view 

Adjust Display Brightness

Choose Settings > Phone Settings > Display > Brightness > Push left or right on navigation ring to adjust brightness > Save

Go to Main Screen from Line View

Press left on navigation ring

Access voicemail

  • Press and hold One (1)  on the keypad.
  • Follow the prompts.

Left and Right Side Buttons

Adjust ringer, handset, or speaker volume  long rocker button, press up to increase and press down to decrease
Mute/Unmute mic small round button
Turn Speaker on off small round button

Place a Call

Dial the telephone number, including a 9 for an outside call, then press 

Answer a Call

Press  or Answer

Disconnect a Call

Press  or   then End call


Hold/Resume a Call

Press Hold or Resume.

Transfer a Call

Choose > Transfer > enter the target number > Transfer .

Forward your Extension

Choose Line view  >  press   > forward all > Enter the number to which you want to forward all calls.

To turn off forwarding choose line view >  > forward off


Access your Call Logs

Choose Up - Recents press up for Recents> Missed Calls or Recents> All missed or All recents. To dial, scroll to a listing and press

Access your Phone Book

Press Contacts press left for Contacts> Ohio University Directory > Search Directory.

Enter Text

Character - Press key one or more times

- Press these keys:

  •  to enter space 0 , ! ^ ' " |
  • 393161.jpg (106×56) to enter / . @ : ; = ? - _ & %
  •  to enter + * ~ ` < >
  •  to enter # $ £ ¤ ( ) { } [ ]


If you are having issues, contact the IT Service Desk and provide the following information:

  • Your OHIO email address
  • The University telephone number having trouble