The Cisco Unified Communications Self Care Portal lets you create speed dial entries and modify basic telephone settings via the web. You need to be on-campus or connected to the VPN to use this feature. If you have issues with the web interface loading, we recommend trying a different browser. 

• Unified Communications user guide
• Unified Communications quick start card (PDF)

Basic Features

• Voicemail user guide
• Voicemail quick start card (PDF)

Covers first time login, managing your account and common commands from your telephone.

Advanced Features

Manage your voicemail on the web (WebInbox) 

WebInbox user guide
WebInbox quick start card (PDF)

This guide will help you if you would like to utilize the web interface of your voicemail account to listen to messages and manage your account settings.

Note - If are having issues using this web interface, try using a different browser.

Email/Text Message Notification Setup

• Email/Text Message Notification user guide
• Email/Text Message Notification quick start (PDF)

How to set up email and/or text message notifications when a voicemail has been left for you. Note: this only provides you with the notification and not a voicemail attachment.

Voicemail to E-Mail (Single Inbox)

Synchronize your voicemail with your email. New voicemails appear both on your University phone and in your email inbox. Playing a message in either location will mark it as read on both systems. If you delete a message from either location, it will remove it from both. To enable this feature, fill out the single inbox request form.

The Cisco 8945 desk phone is the standard phone for individual office locations.

• Cisco 8945 user guide
• Cisco 8945 quick start card (PDF)

The Cisco 8800 is meant for individual office locations that deal with a high volume of calls, manage more than 4 different lines, or require expansion modules for more line appearances.

• Cisco 8800 user guide
• Cisco 8800 quick start card (PDF)

The Cisco 7821 is a wall-compatible phone with minimal features. It is meant primarily for open locations like lobbies, waiting rooms, or research lab spaces. This is the only phone we offer that can be mounted on a wall.

• Cisco 7821 user guide
• Cisco 7821 quick start card (PDF)

The Cisco 8831 is an audio conference unit meant for use in conference rooms. It supports voice only - no video. Wired or wireless microphone kits are available separately to provide better coverage in larger locations.

• Cisco 8831 user guide
• Cisco 8831 quick start card (PDF)

Phone Description

WiFi enabled handset that can be used anywhere on Ohio University's wireless network. Ideal for individuals who are constantly on the move and who may not need a desk phone. 5 digit campus extension, voicemail, and speakerphone capabilities are all supported.

Wifi Registration

1. Push the down arrow button on your keypad to select the picture of the toolbox for settings
2. Navigate to Network Profiles
3. Unlock settings by pushing **#
4. Choose Profile 1 and push view
5. Choose WLAN Configuration and push view
6. SSID: eduroam
7. Security Mode: PEAP
8. UserName: OHIO email address
9. Password: OHIO ID password
10. 802.11 Mode: Auto-a
11. Call Power Save Mode: U-APDS/PS-Poll
12. Prompt Mode: Disabled

User Guides

• Cisco 7925G user guide
• Cisco 7925G quick start card (PDF)

Phone Description

WiFi enabled handset that can be used anywhere on Ohio University's wireless network. Ideal for individuals who are constantly on the move and who may not need a desk phone. 5 digit campus extension, voicemail, and speakerphone capabilities are all supported.

Wifi Registration

1. Push the down button on your keypad to select settings
2. Navigate to Wi-Fi
3. Unlock settings by pushing **#
4. Choose Profile 1
5. Choose WLAN Configuration
6. SSID: eduroam
7. Security mode: PEAP-GTC
8. User ID: OHIO email address
9. Password: OHIO ID password
10. 802.11 Mode: Auto
11. On call power save: Enabled

Phone Login

Student Employees and Extension Mobility Users will need to log into their phone before logging into Cisco Finesse. Full-time staff can skip this step.

1. On your telephone press the settings gear button and press the down button on the navigation pad until you see the Extension Mobility application.
2. With Extension Mobility highlighted, press the open button along the bottom of the display.
3. Enter the User ID and PIN provided to you by your supervisor.

Cisco Finesse Login

1. Visit https://uccxpri.oit.ohio.edu:8445/
    
   
2. Enter the Username and Password given to you by your supervisor. For your Extension enter 555 plus the seven digit extension on your phone. Example: if your phone number is 7405931222, then your finesse extension would be 5555931222.

Set your availability (Ready/Not Ready)

Once you are logged in, you will see you are in the Not Ready state. You will NOT receive calls until you make yourself Ready.

1. Click the Not Ready drop down arrow below your name in the top left of the screen and select Ready. Now you are available to take calls.
   
2. If you need to leave your desk or cannot take any calls, make sure to mark yourself Not Ready by using the same process in step 3.

Answering Calls

1. When a call comes in, you will be marked Reserved.
2. Click the Answer button on the right side of the page to answer the call.
   
   
   
   
   
   
   
   
   
   
    
3. Once a call has been answered you will see the following available options:
    
   
   
   
   
    
   • Keypad - Not supported (use Consult below to access a keypad)
   • Hold - May be used to place caller on hold
   • Consult - Lets you access a keypad to place calls, transfer calls, and include other callers. After pressing Consult you can use the Transfer button to transfer the call to another user and the Conference button to add another caller into the conversation.
   • End - Terminate the call.

Signing Out

At the end of your shift, you need to make yourself Not Ready and sign out of the application.

1. Click the Ready drop-down arrow below your name and choose Not Ready.
   
2. Click Sign Out at the top right of the page.
    
   
   
   
    
3. Student Workers and Extension Mobility Users: On your phone press the Settings/Gear button and press the down arrow on the Navigation Pad to select the Extension Mobility application. Select Yes to logout of the phone profile.