Ohio University

Frequently Asked Questions: Virtual Desktops

Available applications

The following applications are available to faculty, staff, and students. This list is subject to change. If you require an application that is not listed contact the IT Service Desk.

  • Access
  • Adobe Acrobat Reader
  • Equation Solver
  • Excel
  • Firefox
  • GeoGebra
  • Google Chrome
  • IBM SPSS Statistics 26
  • Internet Explorer
  • MATLAB R2019a
  • Mastercam 2019
  • Microsoft Edge
  • OneNote 2016
  • Paint
  • PowerPoint
  • Project
  • PuTTY
  • Python 2.7 IDLE(PythonGUI)
  • Python 2.7 Python (command line)
  • Python 3.4 IDLE(PythonGUI)
  • Python 3.4 Python (command line)
  • RStudio
  • R
  • Remote Desktop Connection
  • Run VNC Viewer
  • Visual Studio Code
  • WinSCPWindows PowerShell
  • Windows PowerShell ISE
  • Word
Accessing email on a virtual desktop: Outlook on the Web

If you need to check your email while using a virtual desktop, we recommend using Outlook Web Access rather than Outlook.

By default, Microsoft Outlook downloads a copy of all email to the computer it's installed on (in this case, to your virtual desktop). Depending on the size of your inbox, this can be a problem if Outlook needs to transfer a large amount of data to your virtual desktop every time you log on. If you must use Outlook, please change the settings to run in non-cached mode.

Exiting the remote desktop

It is recommended that you log off to exit the remote desktop. If you disconnect from a remote desktop without logging off, applications in the remote desktop might remain open which consumes additional resources that may not be used. After 15 minutes you will be automatically logged off. Any open applications will be closed and your work may not be saved.

You can log off and disconnect in two ways:

  • Use the Windows Start menu to log off
  • From the menu bar select Options > Disconnect and Log Off
Saving and accessing files

To save or access files on your local computer you will need to configure the sharing settings in the VMware Horizon client.

To open the Settings dialog box and display the Sharing panel right-click a remote desktop or published application icon, select Settings, and select Sharing in the left panel of the window that appears. Click Add and browse for the folder on your local computer that you want to use.

When using remote desktops or applications the selected folder will now display as a location available for saving and opening files. 

Troubleshooting display issues

Application windows launched through the VMware Horizon Client can be resized just like application windows on your local computer. If you encounter issues with resolution or scaling check the display settings on your local computer.

Remote desktops display settings can be changed before or after you connect to a remote desktop. 

Changing before launching the remote desktop through the Settings menu:

  • Open the Settings dialog box and select the name of the remote desktop in the left panel of the window that appears
  • Customizing the display resolution and scaling for a remote desktop is not supported in multiple-monitor mode 
  • If you select a custom resolution that is higher or lower than the client resolution the remote desktop window will be automatically resized to fit the client window
  • Display resolution changes take effect immediately
  • Display scaling changes require you to log out and log back in to make your changes take effect

Changing after launching the remote desktop:

  • The screen can be resized by dragging a corner of the remote desktop window to the desired size
  • A tooltip will show the screen resolution in the lower-right corner of the window


Adjusting firewall settings

No adjustments are needed unless you have very strict rules applied.