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Audio Setup: Skype for Business

Microsoft has announced that they will be replacing Skype for Business with Teams on July 31, 2021. We strongly recommend switching to Teams for your chat, remote meeting, and online collaboration needs. Please review Microsoft's FAQ on how to upgrade from Skype for Business to Teams.


Good audio is essential to a successful Skype for Business meeting. Follow these tips to get the best audio you can during an online meeting.

Optimize your Audio

Use a headset if you can

A headset provides two benefits: clarity and privacy. A headset microphone will pick up more of your voice and less of your surroundings than your computer's built-in microphone, and the earpiece(s) make sure that the meeting audio can only be heard by you. Even an inexpensive headset will provide a better meeting experience than using your computer's built-in microphone and speakers.

Choose the correct input/output

If your device has more than one set of inputs/outputs (built in mic/speakers, headset, external mic, etc.), take a moment to confirm that you are using your intended microphone and speakers. The Mac and Windows clients both include a section where you can choose your mic and speakers.


Check your laptop lid

If you are using a laptop's built-in microphone and speakers while connected to a docking station, make sure your laptop's lid is open. Otherwise, meeting participants may not be able to hear you.

Check your mute button

Skype for Business mutes your microphone when you first join a meeting, so you'll need to remember to unmute yourself when you want to speak.

Optimize your space

Mute yourself when not speaking

Muting your microphone cuts down on background noise, keyboard clacking, road noise, and other distractions. All Skype for Business clients have an on-screen mute control. Windows users also can press Windows Key + F4 to mute/unmute themselves. Mac users can press Command + Shift + M. Meeting organizers and presenters have the ability to mute individual participants or the entire audience if necessary.

Avoiding echo

If you are in a room with other participants who are attending the same Skype for Business meeting, and you are not using headsets, make sure the meeting's audio is only turned on for one of you. This will help eliminate disruptive echo and feedback.

Minimize external noise

Whenever possible, silence phones and other sources of notification sounds if you will be presenting or speaking during a meeting. Windows 10 users can turn on "Quiet hours" from the Windows 10 Action Center. This feature silences most notification sounds and prevents many notifications from popping up on screen.