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IT Outages & Scheduled Maintenance

This page tracks scheduled and unscheduled down time for centrally managed IT services.  Click an item to reveal additional details about that entry.  If you have questions, please contact the OIT Service Desk at 740-593-1222.

Historical overview of outages within the last 12 months, in calendar form:

Current Incidents

Feb 5, 8:39 am - 8:47 am: Titanium || RESOLVED

  • Friday, 2/5/16, 8:39 am - 8:47 am

    Service restored after restarting file storage that did not properly come back online after an automated system update.

     

    AFFECTED SERVICES

    Titanium (Counseling Services app)

     

    IMPACT

    Down for all users

February 4, 5:36pm Catmail || RESOLVED

  • Thursday Februrary 4, 2016 6:00pm: Service restored.  Outage was caused by a lack of disk space on the shibboleth server.


     

    Thursday February 4, 2016 5:36pm

     

    AFFECTED SERVICES:

    Catmail

     

    IMPACT:

    Some users are reporting that they receive a redirect error when attempting to login.

Feb 2: 12:12 pm - 12:18 pm: Identity manager/iTIM || RESOLVED

  • Service restored at 12:18 pm. Techs have identified the function that caused this outage and have updated the system to prevent future outages.


    AFFECTED SERVICES

    • Identity Manager
    • Password changes
    • Account activations

     

    IMPACT

    Down for all users 

Jan 31, 2:35 pm: Dougan Hall wired & wireless Internet || RESOLVED

  • Service restored at 4:10 pm. Outage caused by a faulty hardware module. Module has been replaced.

     

    AFFECTED SERVICES

     

    Dougan Hall wired & wireless Internet

     

    IMPACT

     

    Down for all users

Jan 30: Netreg || RESTORED



  • AFFECTED SERVICES

     





     

    Network registration web tool


    IMPACT  


    Down for all users
     




    Server did not come back up properly after an automated system update. Service restored after rebooting the affected server.








     

     

Jan 30: Internet access, intermittent

  • 10:47 am - OARnet is applying technical measures to filter out the denial of service attack traffic

     

    AFFECTED SERVICES
     
    Internet access
    • Users on the university network unable to access sites outside of the university 
    • Off campus users unable to access university-hosted sites like Blackboard Learn, PeopleSoft SIS, Oracle e-Business, the OHIO Front Door website, etc.

    IMPACT
    • Intermittent interruptions
    • Technicians from OHIO's Internet provider (OARnet) currently are investigating multiple issues, including a possible denial-of-service attack that is consuming the university's available bandwidth
     

Jan 30: Multiple web apps on webapps.ohio.edu || RESTORED

  • AFFECTED SERVICES
     
    • Course Offerings
    • Faculty and Advising Center
    • OCEAN
    • CERT
    • Textbook
    • Authorized Access
    • Online Graduate Appointments
    • Bobcat Student Orientation
    • GRADS
    • Financial Aid Online Services
    • Scholarship Management System
    • CTL
    • Guest Network Registration
    • CEMS
    • Application for Graduation
    • Alumni

    IMPACT
     
    • Down for all users
    • Server did not come back up properly after an automated system update. Service restored after rebooting the affected server.

Jan 29: 8:47 am: Student printing at Dublin, Southern & Proctorville || RESOLVED

  • 1:34 pm - Proctorville restored. Root cause at all 3 locations: servers did not properly come back up after an automated system update. Physical reboot was required.

    9:22 am - Southern restored. Tech en route to Proctorville to restore service there.

    8:49 am: Dublin campus service restored. Other locations should be restored once we reboot their servers.


    AFFECTED SERVICES

    • Student printing (Pharos) at Dublin, Southern & Proctorville

     

    IMPACT

    • Service down for some users

Jan 29, 1:40 am - 2:15 am: Internet access || RESOLVED

  • Friday, Jan 29, 1:40 am - 2:15 am

    AFFECTED SERVICES

    • Internet
    • Access to off-campus sites from the campus network
    • Access to university-hosted services from off-campus (Blackboard Learn, Front Door web server, etc.)

     

    IMPACT

    • Service down for all users.
    • This appears to have been an issue with our Internet provider. OARnet techs are investigating.

     

Jan 28, 10:57 am: Konneker Research Center network || RESTORED

  • Service restored, 12:23 pm


    Thursday, 1/28/16, 10:57 am

    AFFECTED SERVICES:

    Konneker Research Center

    •  Wireless Internet (WiFi)
    •  Wired Ethernet
    •  Wired telephones

     

    IMPACT:

    Services are completely down due to a water leak affecting network equipment.

Jan 26, 10:30 am -10:40 am: Web pages on ww2.ohio.edu || RESTORED

  • Service was restored when the underlying web server was restarted. 

     

    AFFECTED SERVICES

     

    Web pages located on the static page server (ww2)

     

    IMPACT

     

    Service down for some users:

    "No data was returned" error for pages hosted on ww2.ohio.edu for approximately 10 minutes.

Jan 22, 12:15 pm: IMAP access to Catmail, degraded performance

  • Friday, 1/22/16, 12:15 pm

    AFFECTED SERVICES

    IMAP access to Catmail

    IMPACT

    Degraded performance for some users

    Microsoft currently is working on fixing this issue. Status update from Microsoft:

    Incident EX41924*
    *Affected product:* Office 365 Exchange Online [Catmail]
    *Current state:* Restoring service

    *Current Status:* Engineers completed the development phase of the fix. Subsequently, engineers tested the fix and confirmed that it restores service. Engineers are now deploying the fix to the affected environment.

    *User Impact:* Affected users are unable to receive email messages when accessing Exchange Online through Internet Message Access Protocol (IMAP). As a workaround, users may be able to access email via Outlook on the web. [Catmail: https://catmail.ohio.edu ]

    *Customer Impact:* Analysis of incident scope indicates that a limited number of customers appear to be impacted by this event. However, those customers affected likely have a large number of users experiencing impact. Engineers have received a few isolated customer reports of this issue.

    *Incident Start Time:* Monday, January 18, 2016, at 12:00 AM UTC

    *Estimated Restoration Time:* By Saturday, January 23, 2016, at 2:00 AM UTC

    *Preliminary Root Cause:* As part of our efforts to improve service performance, an update was deployed to a subset of code which is responsible for obtaining the subscribed folder list. However, the update caused a code issue that prevented the list from being automatically loaded.

    *Next Update by:* Saturday, January 23, 2016, at 2:00 AM UTC

Jan 22, 2:30 pm: Campus telephone lines, intermittent connection issue || RESOLVED

  • 1/26/16, 10:20 am: We have been unable to reproduce the problem and have received no user reports since yesterday. Techs will continue to monitor the telephone system in case the problem reappears.


    1/25/16, 3:58: We continue to look into isolated, intermittent cases where callers have difficulty connecting with off campus numbers. Telephone service carriers have been engaged to help troubleshoot.

    AFFECTED SERVICES:

    • University telephones

     

    IMPACT:

    • Currenlty investigating reports of intermittent problems with 'dead air' on calls between university lines and off campus

Jan 21, 2:24pm: Walter Fieldhouse WiFi, service degraded for some users || RESOLVED

  • 2:39 pm: Service restored after rebooting a network switch


    Thursday, Jan 21, 2:24 pm

    AFFECTED SERVICES

    Walter Fieldhouse WiFi

    IMAPCT

    Service degraded for some users

     

Jan 14, 7:30 am - 8:00 am: SIS apps including ALUMNI, Application for Graduation, CEMS, CTL, Guest Network Registration, GRADS, and transcripts || RESOLVED

  • Resolved at 8:00 am. Outage was caused by a lack of system resources on the host server. This only became an issue after deploying several new apps without adding resources. To prevent a recurrence, we will be upgrading the server on Jan 16.


    AFFECTED SERVICES:

    SIS apps including ALUMNI, Application for Graduation,  CEMS, CTL, Guest Network Registration, GRADS, and transcripts

     

    IMPACT:

    Services are completely down

Jan 13, 9:25 am: Show & Share video access for OULN

  • Wednesday, 1/13/16, 9:25 am

    AFFECTED SERVICES

    Show & Share video access for OULN students

    IMPACT

    Students unable to view videos on Show & Share.

    OULN staff are working on the issue.
     

Jan 12, 6:10 pm - 7:44 pm, Convocation Center WiFi || RESOLVED

  • Service resoloved after restarting a wireless controller. Tech noted that the temperature in the closet housing the controller was well below normal operating range for that kind of equipment.


    Tuesday, 1/12/16, 6:10 pm - 7:44 pm

    AFFECTED SERVICES:

    Convocation Center

     Wireless Internet (WiFi)

    IMPACT:

    Services are completely down

Jan 11, 8:49 am - 9:00 am: Network registration tool

  • Monday, 1/11/16, 8:49 am - 9:00 am - RESOLVED


    AFFECTED SERVICES:

     Online tool for registering devices on the wired network (NetReg)

    IMPACT:

    Service is completely down

January 6, 2:30pm-2:55pm Catmail OWA||RESOLVED

  • 3:44 pm - Microsoft has released the following Office 365 outage report. They are listing the problem as resolved, but no root cause.

    Incident: MO41617

    Final Status: The investigation determined that there was a temporary issue affecting routing of requests to the Microsoft Online Portal. This issue has been resolved and engineers have confirmed that the service is no longer impacted. The root cause is under investigation.

    User Impact: Affected users were unable to sign in to the Office 365 service.

    Customer Impact: Analysis of incident scope indicated that many customers appeared to be impacted by this event. For those customers affected, this issue potentially affected any user attempting to log in to the service. Some customers reported that their organization was affected by this issue.

    Incident Start Time: Wednesday, January 6, 2016, at 19:21 UTC

    Incident End Time: Wednesday, January 6, 2016, at 19:50 UTC

    Preliminary Root Cause: The root cause of this incident is not known but is under investigation. Based on the impact of this incident the root cause will be provided, if identified, within 30 days.

    Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.

    Action: Review the monitoring infrastructure for improvements as this event was reported by customers before the investigation prompted a communication to be published to the Service Health Dashboard.

    Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.



    Subject: [OIT Notice] Catmail OWA connectivity issues, January 6, 2015

    Wednesday, January 6, aprroximately 2:30pm to 2:55pm

    AFFECTED SERVICES:
    Office 365 services including:
    Catmail OWA (Web page version only)

    IMPACT:
    Services were down for users that go to catmail.ohio.edu on a web page to access their email.
    Those that use Outlook or other desktop application should not have been affected.

    --
    Regular updates will be posted to https://ohio.edu/oit/outage and https://twitter.com/OhioIT 

    If you have any questions, contact the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.

Jan 5, 1:00 pm - 2:01 pm: Business Systems Web Apps || RESOLVED

  • January 5th, 2016 1:00pm - 2:00 pm (Service restored at 2:00 pm)

    AFFECTED SERVICES:
    New logins to BobcaBUY
    New logins to Concur
    CC Lookup
    Employee Lookup
    Natural Account Lookup
    Mail Barcodes
    CHAOS
    EMS
    FA View
    Mass Element Entry
    PEDS
    PO Summary View
    FMS RDM
    Student Rapid Hire
    Course Offerings
    Faculty and Advising Center
    OCEAN
    CERT
    Textbook
    Authorized Access
    OGA
    Bobcat Student Orientation
    GRADS
    Financial Aid Online Services
    Scholarship Management System
    CTL
    Guest Network Registration
    CEMS
    Application for Graduation
    Alumni

    IMPACT:
    Service was completely down for one hour.
    Service restored at 2:00 pm; however, we still are investigating the root cause.

Jan 2, 7:01 am: Intermittent issues with some applications || RESOLVED

  • 10:25 am - Service restored. All outages were caused by a portion of our central storage system not properly coming back online after unrelated, scheduled maintenance earlier this morning. Restarting the affected system resolved the outage.


    10:03 am - NetReg application currently showing some errors.


    8:04 am: e-Biz and Front Door should be performing normally. Vendor engaged to troubleshoot issue with network storage device.


    We are experiencing some intermittent issues this morning with our central network storage system. Brief outages for the OHIO Front Door and e-Biz.

Jan 2, 6:00 am: Blackboard Learn || RESOLVED

  • Service restored at 1:39 pm.

    Technicians continue to investigate the cause of this outage.

    If you notice any issues, contact the OIT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.
     


    Saturday, Jan 2, 6:00 am
    AFFECTED SERVICES:
    Blackboard Learn
    Panopto Lecture Capture
    IMPACT:
    Service is completely down

Dec 22, 2:24 pm: Funds Available View, degraded performance || RESOLVED

  • 3:11 pm: Service restored after rebooting the affected system. Root cause still being investigated.


    Tuesday, 12/22/15, 2:24 pm

    AFFECTED SERVICES:

    OU Funds Available

    IMPACT:
    Slow and/or degraded performance
    System currently unable to load documents via OnBase

Dec 21, 8:47 am: Lancaster campus Herrold 215A & 271 network || Resolved

  • Issue Resolved at approximately 1:40pm

     

    Network down in Herrold 215A & 271. Tech has been dispatched to investigate an unresponsive piece of network hardware.

Dec 21, 8:00 am: Web interface for submitting Facilities work orders || RESOLVED

  • Issue Resolved at approximately 2:35pm


    Issue Recurrence at approximately noon. Technicians are once again looking into the issue.

    Issue Resolved at approximately 11am.

    The web for that allows users to submit a Facilities work order through the Facilities web site currently is not working. This is a side effect of the weekend's CommonSpot upgrade. Technicians are working to restore the feature.

Dec 19, 9:54 pm: VDI Blast || RESOLVED

  • Issue resolved after server reboot. Security cert was recently replaced that requried a restart, but the automatic restart did not happen properly.


    VDI Blast is unavailable for some Engineering users. Server reboot scheduled for 12/20 at 12:01 am to address the issue. Less than 1 minute interruption for anyone in a VDI session when the reboot happens.

Dec 15, 1:00 pm: Footprints rejecting attachments || RESOLVED

  • Service restored at 1:57pm after increasing disk space allocation for the server.


    The IT work order tracking system, Fooprints, currently is rejecting attachments with an 'out of space' error.

Dec 15, 10:21 am: Network & VoIP, portions of 4th floor Alden Library || RESOLVED

  • Service restored at 10:39 am. Outage caused by an electrical power failure in a communications closet.


    Tuesday, Dec 15, 10:21 am

    AFFECTED SERVICES:
    Wired Internet, WiFi and VoIP telephones in parts of 4th floor Alden. Technician on the way to investigate.

    IMPACT:
    Service is down for at least some users

Dec 14, 9:10 pm - 9:30 pm: Reboot for eBiz, BobcatBUY, Concur, etc. || RESOLVED

  • Work completed. Original slowness appears to have been related to specific user queries that were running overly long. System now has a process to detect and deal with such queries.


    Monday, Dec 14, 2015, 9:10 pm

    20 minute outage to perform a full reboot of Oracle e-Business and related apps to address earlier reports of slowness

    AFFECTED SERVICES:
    Oracle E-Business Suite:
      Oracle HRMS
      Oracle FMS
      Employee Management System
      OUFMS Reporting
      My Personal Information
    BobcatBUY
    Online Graduate Appointments
    OU Business Online
    OU Funds Available
    OU PO Summary View
    Concur
    Student Rapid Hire

    IMPACT:
    20 minute outage for all listed services


Dec 14, 6:40 pm: eBiz, BobcatBUY and Funds Available View || RESOLVED

  • Slowness appears to have been related to specific user queries that were running overly long. System now has a process to detect and deal with such queries.


    Monday, 12/14/2015, 6:30pm

    AFFECTED SERVICES:
    Ebiz
    BobcatBUY
    Funds Available View


    IMPACT:
    Slow and/or degraded performance

    Services will be down for a reboot at 7:30 pm (less than 15 minutes)

     

Dec 11, 12:15 pm: OnBase Document Management System, Users of the Unity and Application Enabler Clients [RESOLVED]

  • Friday, 12/11/2015, 8:30 AM


    AFFECTED SERVICES:
    OnBase Unity Clients
    OnBase Application Enabler Clients


    IMPACT:
    Service is down for at least some users


    A reset is scheduled for 12:15 PM and should only take a minute to complete

Dec 10, 9:50 am - 5:15 pm: Funds Available View, degraded performance || RESOLVED

  • Service restored at 5:15 pm after restarting one of the servers that supports e-Biz.


    Thursday, 12/10/2015, 9:50 AM

    AFFECTED SERVICES:
    Funds Available View

    IMPACT:
    Slow and/or degraded performance

Dec 8, 10:37 am: Transferology Connector || RESTORED

  • 1:40 pm, Dec 9: Service restored.


    8:00 am, Dec 9: Non-students who need to access DARS continue to be unable to do so. Typical volume of such requests is around two per week.


    5:31 pm: Vendor continues to troubleshoot. The only portion of the service that is down is DARS requests from non-students. Majority of Admissions services are available.


    1:20 pm: Service remains down. Vendor support actively engaged.


    UNPLANNED OUTAGE:

    • Tuesday, Dec 8, 10:37 am

    AFFECTED SERVICES:

    • Transferology Connector (Recruiting)

    IMPACT:

    • Service is down for at least some users
    • Vendor has been notified and is troubleshooting

Dec 8, 8:10 am - 8:37 am: Astra room scheduling || RESOLVED

  • Astra room scheduling was down from 8:10 am - 8:37. Service was restored after the server was rebooted.

Dec 4, 12:34 pm: Seigfred first floor network outage [RESOLVED]

  • Network outage for the first floor of Seigfred.

    First report was around 12:34 pm.

    Service restored around 1:16 pm.

    Cause was a tripped elecrical circuit breaker.

Dec 4, 3:30 pm: Intermittent Internet issues || RESTORED

  • Service restored at 3:42 pm. Caused by a malfunctioning DHCP script that prevented users from renewing their IP address leases or obtaining new ones.


    Technicians currently are troubleshooting an unplanned IT service outage.

    AFFECTED SERVICES:

    Wired & wireless Internet

    IMPACT:

    Service is down for at least some users

    ESTIMATED TIME TO RESTORE:

    unknown

Dec 4, 11:14 am: VPN access from virtual machines || RESTORED

  • 8:00 pm - Service restored.


    4:35 pm: Technicians continue to troubleshoot this issue.


    We are investigating possible issues with VPN Pulse connections for users who are logged into a VM session.

Dec 2, 8:00 am: New student OHIO ID activations || RESOLVED

  • 8:33 am: Service restored after restarting a server that had a memory issue.


    The app that admitted students use to activate their OHIO IDs currently is down.

    IMPACT:

    Service is completely down

    ESTIMATED TIME TO RESTORE:

    Unknown

Dec 2, 12:40 pm: Edwards Accelerator Lab Network Issues || RESTORED

  • Services Restored at 1:20pm after a broken piece of network hardware was replaced.


    We are investigating reports of some network outages in the Edwards Accelerator Lab.

    IMPACT:

    • Intermittent wired and wireless connection issue in the building

     

    ESTIMATED TIME TO RESTORE:

    Approximately one hour

Dec 2, 9:10 am: Some OBI reports not working || RESOLVED

  • Service restored as of 9:16 am after we corrected a configuration error.


    We are investigating reports of some OBI reports returning a database error.

    IMPACT:

    • Payroll-specific OBI reports are unable to run
    • e-Biz and PeopleSoft reports are not affected

     

    ESTIMATED TIME TO RESTORE:

    Unknown

Dec 1, 4:10 pm: Intermittent network & VoIP performance, Dublin campus || RESTORED

  • 7:26 pm - Service restored after we disabled a malfunctioning network port.


    AFFECTED SERVICES:

    Dublin campus:

    • Wired Internet
    • Wireless Internet
    • VoIP phones

     

    IMPACT:

    • Slow and/or degraded performance
    • Intermittent, and only affecting a subset of users

     

    ESTIMATED TIME TO RESTORE:

    • Unknown
    • Possibility of brief outages to troubleshoot. If needed, these will be scheduled for outside normal class and office hours.

     

Nov 20, 6:45 am: Authentication problems with WiFi || RESOLVED

  • 2:37: Service fully restored:

    • OHIO University and OHIO University Guest have been up and working properly since 11:30 am
    • eduroam for OHIO users came back at 1:35 pm and for non-OHIO users at 2:37 pm
    • Root cause still being investigated

    12:45 pm - The OHIO Univeristy and OHIO University Guest wireless networks should be working properly. The "eduroam" wireless network remains offline.


    12:02 pm - Login server issues continue to cause intermittent connection problems for @ohiou WiFi. Working with vendor to resolve.


    10:55 am - Still troubleshooting. Vendor support now is involved. Users may continue to have intermittent problems connecting to the university's WiFi.


    9:51 am: Still working on the problem. Users may continue to have intermittent problems connecting to the university's WiFi.


    Technicians currently are troubleshooting an unplanned IT service outage.

    AFFECTED SERVICES:

    • Login/authentication servers

     

    IMPACT:

    • Users are intermittently unable to log in to the wireless network

     

    ESTIMATED TIME TO RESTORE:

    Unknown

Nov 18, 8 am: e-Biz and related apps || RESTORED

  • 11:18 am: Service restored following reboot; however, we have not yet identified what caused the outage. Ok to resume using the system, but save your work often.


    We will reboot e-Biz at 10:50 am. Service will be comeplely down for approximately 30 minutes.

    AFFECTED SERVICES

    Oracle E-Business Suite:

      Oracle HRMS

      Oracle FMS

      Employee Management System

      OUFMS Reporting

      My Personal Information

    BobcatBUY

    Online Graduate Appointments

    OU Business Online

    OU Funds Available

    OU PO Summary View

    OBI reports


    Technicians currently are troubleshooting an unplanned IT service outage.

     

    AFFECTED SERVICES:

     

    Oracle E-Business Suite and applications that query e-Biz, like OBI.

     

    IMPACT:

     

    New logins and query connections are not working.

     

    Issue began around 8 am on Nov 18.

     

    ESTIMATED TIME TO RESTORE:

     

    Unknown

Scheduled Maintenance

Feb 27, 12:05 am - Feb 29, 8:00 am: PeopleSoft SIS, My OHIO Student Center and related apps

  • Saturday, 2/27/16, 12:05 am - Monday, 2/29/16, 8:00 am

     

    AFFECTED SERVICES:

    My OHIO Student Center

    Course Offerings

    Faculty & Advising Center

     Advisee lists

      Class lists

      DARS

      Grade rosters

      Textbook

    PeopleSoft SIS administrative screens

    Authorized User payment portal

    Enrollment and degree verification letters

     

    IMPACT:

    Services may be unavailable during this window.  If you choose to access the system during this time, keep in mind that applications may go down without notice.

     

    PURPOSE:

    Apply required system updates.

Feb 20, 7:00 am - 9:00 am: Multiple academic & admin apps

  • AFFECTED SERVICES
    AdAstra
    Apex
    Course Offerings
    DARS
    Faculty and Advising Center
    Mulesoft
    NetReg
    OBI scheduler
    VMware Vcenter
    Workforce

    IMPACT

    One hour outage some time during this window

    PURPOSE

    Required database update

     

     

Feb 19, 5:00 pm - Feb 22, 7:00 am: e-Biz & related applications

  • AFFECTED SERVICES:

    Oracle E-Business Suite:

      Oracle HRMS

      Oracle FMS

      Employee Management System

      OUFMS Reporting

      My Personal Information

    BobcatBUY

    Online Graduate Appointments

    OU Business Online

    OU Funds Available

    OU PO Summary View

     

    IMPACT:

    Services will be down during this window.

     

    PURPOSE:

    Regularly scheduled maintenance to apply required system updates.

Feb 13, 7:00 am - 9:00 am: OnBase

  • AFFECTED SERVICES

    OnBase

    IMPACT

    Service will be down

    PURPOSE

    Install required system updates

Feb 10, 12:10 am - 1:25 am: Adobe Connect, OULN Telepresence, Panopto & other apps

  • AFFECTED SERVICES

    • AdobeConnect,
    • Allegiance
    • Andover
    • Crestron
    • Equitrac
    • EnergyCAP
    • Identity Finder
    • Library Metering
    • OULN Telepresence
    • Panopto
    • Pharos
    • WebTMA
    • WebCtrol
    • Conference Programmer
    • FimSync
    • FusionTransaction
    • VMware

     

    IMPACT

    Multiple brief outages during this window

    PURPOSE

    Install required system updates

Feb 6, 8:00 am - 10:00 am: Oracle Business Intelligence (OBI Reporting) maintenance

  • Saturday, 2/6/16, 8:00 am - 10:00 am

     

    AFFECTED SERVICES:

    Oracle Business Intelligence (OBI Reporting)

     

    IMPACT:

    Service will be down.

    You will not be able to execute any reports.

    Agents that are scheduled during this window will not run.

     

    PURPOSE:

    Regularly scheduled maintenance to apply required system updates

     

    ADDITIONAL DETAILS:

    This maintenance will not impact the behavior of existing reports.

     

Jan 30, 12:05 am - 1:00 am: Blackboard Learn

  • Saturday, 1/30/15, 12:05 am - 1:00 am

    AFFECTED SERVICES:

    •  Blackboard Learn
    •  Panopto Lecture Capture

     

    IMPACT:

    Services will be down during this window.

    PURPOSE:

    Regularly scheduled maintenance:

    • New version of SafeAssign
    • Install Norton Publisher tool
    • Apply required system updates

Jan 21, 6 pm - 7 pm: Walter Fieldhouse wireless Internet

  • Thursday, Jan 21, 6 pm - 7 pm

    AFFECTED SERVICES

    Walter Fieldhouse wireless Internet (WiFi)

    IMPACT

    Some portions of the building will be down during this window

    PURPOSE

    Replace a failing network switch

Jan 16, 7 am - 10 am: OBI reporting

  • Saturday, 1/16/16, 7:00 am - 10:00 am

    AFFECTED SERVICES:
    Oracle Business Intelligence (OBI Reporting)

    IMPACT:
    Service will be down.
    You will not be able to execute any reports.
    Agents that are scheduled during this window will not run.

    PURPOSE:
    Regularly scheduled maintenance to apply required system updates

    ADDITIONAL DETAILS:
    This maintenance will not impact the behavior of existing reports.

     

Jan 16, 12:01 am - 1 am: Various web apps

  • AFFECTED SERVICES:

    ALUMNI, Application for Graduation,  CEMS, CTL, Guest Network Registration, GRADS, and transcripts

    IMPACT:

    Services will be down during this window

    PURPOSE:

    Upgrade server to prevent future outages

Jan 15, 5 pm - Jan 18, 7 am: e-Biz and related applications

  • Start: Friday, Jan 15, 5 pm
    End: Monday, Jan 18, 7 am

    AFFECTED SERVICES:
    Oracle E-Business Suite:
      Oracle HRMS
      Oracle FMS
      Employee Management System
      OUFMS Reporting
      My Personal Information
    BobcatBUY
    Online Graduate Appointments
    OU Business Online
    OU Funds Available
    OU PO Summary View

    IMPACT:
    e-Business and related services may be unavailable during this window.  If you choose to access the system during this time, save your work often, as services may go down without notice.

    PURPOSE:
    Regularly scheduled maintenance window to appy required system updates.

     

Jan 13, 2 pm - 4 pm: Capital Improvement Project app (CIPDB)

  • Wednesday, 1/13/16, 2 pm - 4 pm

    AFFECTED SERVICES: 
    Capital Improvement Project app (CIPDB)

    IMPACT: 
    Service will be completely down during this window
     
    PURPOSE:
    Database maintenance

     

     

Jan 8, 4 am - 6 am: Most online services, including Internet & VoIP

  • Friday, Jan 8, 4:00 am - 6:00 am

    AFFECTED SERVICES:
    Most university online services, including but not limited to:
     Blackboard Learn and Panopto lecture capture
     e-Business and related applications
     PeopleSoft, My OHIO Student Center and related applications
     Catmail
     Internet access
     VoIP telephones

    IMPACT:
    Service will be down for all users for at least 30 minutes some time during this window.
    PURPOSE:
    Apply required updates to network infrastructure.

Jan 7, 7 pm - 11 pm: NetReg

  • Users will be unable to register new devices on the university's wired network during this time window.

    Purpose: apply required system upgrade to a portion of our network infrastructure.

Jan 2, 12:05 am - 6:00 am: Brief outages for some university online services

  • Up to 30 minute outage for some centrally hosted services between 12:05 am and 3:00 am.

    30 minute or longer Internet/VoIP outage for some university buildings between 3:00 am and 6:00 am.

    List of affected services and locations will be published closer to the date of the work.

Dec 19, 12:05 am - 6 am: Blackboard Learn

  • Blackboard Learn and related applications will be down for required system updates.   

Dec 19, 5:00 am - 8:00 am: Brief outages for most university online services

  • Two 15-20 minute outages and multiple 10 minute outages for most university online services during this window while we apply required system updates.

Dec 19, 4 am - 6 am: Ridges Internet & VoIP

  • 30 minute wired Internet, wireless Internet and VoIP phone service outage on the Ridges some time during this window for a router upgrade.

Dec 17, 6:30 pm - 8:30 pm: Panopto lecture capture

  • Panopto will be unavailable for one hour during this window while our vendor performs a software upgrade.   

Dec 17, 9 pm - 11:55 pm: Internet & VoIP in specific buildings

  • Multiple 10 minute outages for wired/wireless Internet and VoIP in the following locations for a network hardware upgrade:

    Athens City Building

    Bentley Annex

    Bromley

    Courtyard

    Ewing

    Memorial Auditorium

    Nelson Dining Hall

    President's House

    Ridges Buildings 21 and 25

    RTV

    Schoonover

    Scott Quad

    Seigfred

    Tupper

    Walter Field House

    WUSOC 

Dec 17, 6 pm - 7 pm: Guest wireless login page

  • The OHIO University Guest wireless login page will be updated to have slightly different wording and a link to an updated guest account request tool.

Dec 16, 9 pm - 3 am: ALICE

  • 1 hour outage for the Libraries' ALICE catalog some time during this window.   

Dec 16, 9 pm - 11:59 pm: Internet at Southern, Proctorville and Zanesville

  • Multiple 10 minute outages for each location during this window while we apply required system updates.   

Dec 15, 9 am - 4 pm: Blackboard Transact & Pharos printing

  • During this window, university offices will not be able to process payments via Bobcat Cash, Flex, Meal Plans or old style Baker Center gift cards.

    ID card swipe printing also will be down.

    Outage required for a server upgrade.

Dec 15, 9 pm - 11:59 pm: Internet at Eastern, Lancaster and Pickerington

  • Multiple 10 minute outages for each location during this window while we apply required system updates.   

Dec 15, 7:00 pm - 8:00 pm: Apps related to e-Biz

  • Start: Tuesday, 12/15/2015, 7pm
    End: Tuesday, 12/15/2015, 8pm
     
    AFFECTED SERVICES:
    BobcatBUY
    Online Graduate Appointments
    OU Business Online
    OU Funds Available
    OU PO Summary View
    Cost Center Lookup
    Chart of Accounts Online System
    Concur Gateway
    Employee Lookup
    EHS Radiation Tracking System
    Employee Management System
    Funds Available View
    FMS Report Distribution Module
    Mail Barcode Charge Form
    Mass Element Entry
    Natural Account Lookup
    PCounter Basic Authentication
    Payroll Expense Distribution System
    Purchase Order View
    SciQuest Gateway
    Student Organization Funds Available View
    Student Rapid Hire
     
    IMPACT:
    e-Business related services will be unavailable during this window.  If you choose to access the system during this time, save your work often, as services may go down without notice.
     
    PURPOSE:
    Server updates to address recent system slowness.
     

Dec 14, 9 pm - 11:59 pm: Internet at Cambridge, Chillicothe and Cleveland

  • Multiple 10 minute outages for each location during this window while we apply required system updates.   

Dec 12, 10 pm - Dec 13, 4 am: Wireless Internet

  • Each wireless access point on all campuses will experience two brief outages some time during this window.

    First outage will be approximately 10 minutes. Second will be much shorter.

    Outage required to update software on our wireless access points.

Dec 12, 9 am - Dec 14, 9 am: Pharos printing

  • ID card swipe printers will be down from 9:00 am to 5:00 pm on Dec 12.

    Mobile printing via myprintcenter.ohio.edu will be down for the entire window.

    Outages needed to install required server updates.