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IT Outages & Scheduled Maintenance

This page tracks scheduled and unscheduled down time for centrally managed IT services.  Click an item to reveal additional details about that entry.  If you have questions, please contact the OIT Service Desk at 740-593-1222.

Current Incidents

July 31: Network & Internet outage || RESOLVED

  • The July 31 network outage has been resolved. 

    Service was initially restored at 2:47 pm with a single, brief blip following at 4:50 pm when we rebooted some network equipment. 

    At this point all systems are working normally, and we do not expect the problem to return.  If you encounter any lingering issues, please report them to the IT Service Desk at https://www.ohio.edu/oitech or 740-593-1222.

    We have implemented some new system monitoring techniques based on what we have learned from this outage.  Additional details about the problem’s cause and our steps to reduce the likelihood of future outages will be available once we complete our internal analysis.

Scheduled Maintenance

Aug 1-3: PeopleSoft, My OHIO Student Center and related services

  • PeopleSoft, My OHIO Student Center and related services will be down for regularly scheduled maintenance from 12:05 am on Saturday, Aug 1 until 8:00 am on Monday, Aug 3.  During this time the system may be available, but access is not guaranteed.

    Screen shot: Ohio University single sign-on pageOnce this work is completed, the generic PeopleSoft login page will be replaced with Ohio University's single sign-on page.  If you have trouble logging in, follow these steps to clear your browser's cache.

    If you need assistance, please contact the OIT Service Desk at 740-593-1222 or enter a request at http://www.ohio.edu/oitech 

    Affected services include:

     

    My OHIO Student Center

    Course Offerings

    Faculty & Advising Center

    Advisee lists

    Class lists

    DARS

    Grade rosters

    Textbook

    PeopleSoft administrative screens

    Authorized User payment portal

    MyHousing

     

    Other services that rely on data from or connections to PeopleSoft may be unavailable as well, including:

     

    Academic eProgress Reports

    Application for Graduation

    AstraSchedule

    Attendance

    BSO registration and administration

    Change of Income

    Education Abroad Information System

    Financial Aid online services

    Graduate Tracking

    Learning Communities

    NCAA Reporting

    OBIEE

    OCEAN

    OnBase

    Online Graduate Appointments

    SoftCash

    Student Rapid Hire

    Supplemental Instruction

    Work Study

Aug 4, 6 pm - 7 pm: Internet & VoIP in portions of BioChemistry

  • We will be adding additional network capacity for a portion of the BioChemistry building.  Some time between 6 pm and 7 pm on Aug 4, rooms 106-128 will experience a 15-30 minute outage to the following services:

    • wired Internet
    • wireless Internet
    • VoIP telephones

Aug 8, 12:05 am - 5 am: Blackboard Learn

  • Blackboard Learn will be offline for scheduled maintenance on August 8 from 12:01 am to 5:00 am.  This maintenance includes:

    • Bug fixes for YouTube mashups, video everywhere and embedded graphics that do not display properly
    • Required system updates
    • Enabling content tools from Cengage and Wiley

     

     

Aug 8, 7am - 9 am: OnBase

  • OnBase will be down for system maintenance during this window.

Aug 8, 10 am - 4 pm: South Green power outage

  • A scheduled power outage will affect Internet & VoIP telephones on South Green.  Both services will remain available during the early part of the power outage; however, once local battery backups are exhausted, Internet and VoIP will become unavailable in affected buildings.

Aug 10, 12:05 am - 2 am: Brief blip for authentication

  • Some time during this two hour window, authentication for services like Office 365, Box and InCommon will experience a brief interruption.  This will only be noticed by someone attempting to log into a service during the interruption. Users already logged in will remain connected.