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Sync your Catmail & OHIO passwords before May 18

Wednesday, April 3, 2013
Sean O'Malley  

Microsoft will be upgrading Catmail starting on May 18, 2013. To avoid any headaches during the transition, you should make sure your Catmail and OHIO passwords match before then.

Here's what you need to do:

If your Catmail and OHIO passwords already match, you don't have to do anything.

If your Catmail and OHIO passwords don't match, you should sync them up BEFORE May 18. Here's how:

  1. Log into Catmail.
  2. Click "Options" near the top right of the page and choose "See all options..."
  3. Click "Account" in the left hand column.
  4. Click "Change your password" in the right hand column.
  5. Click "Change your password" again in the account summary page.
  6. For "New password," enter your OHIO password.
    • Microsoft will not accept passwords longer than 16 characters. If your OHIO password is longer than 16 characters, you'll have to change it, too.
  7. If you have Catmail set up on any mobile devices, you have two more steps:
    1.  Update the stored password on your device(s).
    2. Make sure you are using the correct server settings.

Here's what you need to know:

  1. Starting on May 18, 2013 Catmail password resets will be temporarily unavailable. You'll still be able to log in. You just won't be able to reset or change your Catmail password until Microsoft completes the update.
  2. A few days later, your Catmail password will automatically be synced with your OHIO ID password. The exact date will depend on how quickly Microsoft completes the upgrade.
  3. Your email quota will increase from 10GB to 25 GB.
  4.  The OHIO logo at the top of your Catmail inbox will get replaced by a Microsoft Office 365 logo.
  5. Other Microsoft Live services associated with your OHIO ID (Skydrive, Xbox Live, etc.) will become personal services, so you'll be able to set a separate password for them. To access Skydrive after the upgrade, visit

You don't have to do sync your password in advance, but it will make life easier if you do. You could wait and let Microsoft sync it automatically for you some time after the 18th, but if you have your password stored in something like a smartphone or tablet, then you'll lose Catmail access from that device until you update your password. So you might as well do it in advance.

Exchange email for graduate students, faculty, and staff is not affected by this change.

Related Links

Catmail FAQ 
Catmail home