Tuesday, August 30, 2011
Returning students, faculty and staff who need technical support have several options during the 2011 fall opening, September 1 through 6.
Individuals now can submit a question, problem or service request to the OIT Service Desk at any time, day or night, by visiting www.ohio.edu/oitech. Issues submitted through the OITECH site normally will receive a response the next business day; however, response times could be longer depending on demand.
The OITECH site also includes a public, searchable question-and-answer knowledge base. Once a request has been answered, it automatically gets added to the knowledge base.
The Tech Depot and Service Desk will be available for telephone and walk-in support as follows.
Limited telephone support, including student password resets, is available after hours by calling 740-593-1222 and following the voice prompts. If a question cannot be answered by after hours staff, they will take a work request for the Service Desk. Such requests normally receive a response on the next business day; however, response times could be longer during the first few days of the quarter.