Ohio University

How to fix dropped wi-fi connections on a Mac

If your Mac randomly drops its wireless connection, the steps below will fix that problem.

  1. Open Keychain Access:
    1. Open a Finder window.
    2. Click on Applications under Favorites in the left sidebar.
    3. Open or expand the Utilities folder.
    4. Open Keychain Access.
  2. Under Category, choose Certificates (NOT My Certificates).
  3. Identify if there is only one securelogin.oit.ohio.edu entry:
    1. If there is only one, skip to step 5.
    2. If there is more than one entry:
      • Delete all securelogin.oit.ohio.edu entries.
      • Re-connect to the eduroam wireless network.
      • Accept the new security certificate.
      • Return to step 1 above.
  4. Double-click securelogin.oit.ohio.edu.
    Thumbnail
  5. Click the triangle next to Trust.
  6. Use the drop-down menus to change the following attributes to Always Trust:
    • Secure Sockets Layer (SSL)
    • Extensible Authentication (EAP)
    • X.509 Basic Policy
      Thumbnail
  7. Close the dialog box and enter your Mac's password to confirm the changes

Download a PDF version of the Mac OS workaround.