find my MAC/Physical Address?
How to find your MAC address (PDF) has instructions for many common operating systems and devices.
If your device is not listed in the above PDF guide, you can do a Google search for online instructions using your device's model name and a phrase like "find my MAC address" as the search terms, or you can try contacting the store or manufacturer.
download antivirus software?
How do I find information about clearing my browser cache?
You can find information on clearing your browser cache by visiting the following web page:
The site includes instructions for clearing your browser cache on the following browsers:
configure Catmail on my phone/tablet/etc?
If you want to configure your smart phone, tablet, or other mobile device to check Catmail, Microsoft has a handy how-to wizard with instructions:
find my IP Address?
On a Mac OS 10.4, 10.5, 10.6
On Windows Vista, 7
get my Student/Applicant PID?
To obtain your PID you may contact the Admissions Office at 740-593-4100 or by email at firstname.lastname@example.org.
get my Ohio password reset, employee?
If you have secret questions set for your OHIO ID, you can reset your password yourself:
If you don't have secret questions, please visit our password reset page.
reset a network switch?
1. Unplug the power cable from the wall outlet.
2. Check and make sure the Ethernet cable from the wall is plugged into the uplink port.
3. Make sure an Ethernet cable is connected to the computer.
4. Plug the power cable back into the wall outlet.
report a wireless outage or issue?
Call the service desk at (740)593-1222.
Information about training seminars is available at http://author.oit.ohio.edu/technology/training/seminars.cfm