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What we can learn from a broken Internet
Outage report: Network, Oct. 1, 2015
Anatomy of a network outage: Aug 20 - Sep 4, 2015
Mac OS update could cause problems for Outlook 2011 users

Need Help?

Submit a work request to OIT

activate my OHIO ID?

You can activate your Ohio ID at:


reset my OHIO password - student or applicant

If you have secret challenge questions set up for your OHIO ID, then you can reset your password online:

Reset your password online

You will need to know your OHIO ID. If you have forgotten both your OHIO ID and password, please contact the Service Desk.

If you do not have secret challenge questions set up, then you will need to call the Service Desk at 740-593-1222 or present a photo ID at one of the locations listed on our password reset page.

clear my browser cache: Internet Explorer

 Internet Explorer 8 and above
1.    From the Safety menu in the upper right, click Delete Browsing History...
2.    Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3.    Click Delete.

Internet Explorer 7
1.    From the Tools menu in the upper right, select Internet Options.
2.    Under "Browsing history", click Delete...
3.    To delete your cache, click Delete files...
To delete your cookies, click Delete cookies...
To delete your history, click Delete history...

request an SSL certificate?

Please fill out form located at this web page:


report an Outage?

Call Service Desk at 740-593-1222.

access the university's VPN?

Use info from the page including link for vpn access


get my Ohio password reset, employee?

If you have secret questions set for your OHIO ID, you can reset your password yourself:

Reset your password online

If you don't have secret questions, please visit our password reset page.

get my Voicemail password reset?

You can get your voicemail password reset by contacting the operators at 740-593-1000. 

get assistance setting up my computer on the wireless network?

For telephone help, call the service desk at (740)593-1222.  Walkup support is available at the Technology Depot in Baker Center 112.

view university policy on technology usage?

Welcoming Chief Information Officer, Craig Bantz

Craig Bantz