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24/7 Customer Service Portal

Submit or track your requests for help

How do I register my device on the network?

You can find information on registering your devices on the wired network here:

https://www.ohio.edu/oit/netreg/

find my MAC/Physical Address?

How to find your MAC address (PDF) has instructions for many common operating systems and devices.   

If your device is not listed in the above PDF guide, you can do a Google search for online instructions using your device's model name and a phrase like "find my MAC address" as the search terms, or you can try contacting the store or manufacturer. 

download antivirus software?

How do I find information about clearing my browser cache?

You can find information on clearing your browser cache by visiting the following web page:

http://www.refreshyourcache.com/en/home/

The site includes instructions for clearing your browser cache on the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Internet Explorer
  • Opera
  • Android
  • iOS
  • Windows Phone

configure Catmail on my phone/tablet/etc?

If you want to configure your smart phone, tablet, or other mobile device to check Catmail, Microsoft has a handy how-to wizard with instructions:

http://help.outlook.com/en-us/140/dd936215.aspx

request an SSL certificate?

Please fill out form located at this web page:

http://www.ohio.edu/oit/services/requestssl.cfm

report an Outage?

Call Service Desk at 740-593-1222.

access the university's VPN?

Use info from the page including link for vpn access

http://www.ohio.edu/oit/vpn/index.cfm

find my IP Address?

On a Mac OS 10.4, 10.5, 10.6

  1. Got to apple icon upper left hand corner
  2. Click about this Mac
  3. Select more info
  4. Select network on left hand side
  5. Under active services choose either airport for wireless or Ethernet for wired
  6. Scroll down and find IPv4 Address

On Windows Vista, 7

  1. Click the blue globe or start menu
  2. Select control panel
  3. Then select network and sharing center
  4. Click on local area connection or wireless adapter
  5. Then Select details and it will list the IPv4 Address

Windows XP

  1. Select the start menu
  2. Then select control panel
  3. Select network connections
  4. Double click on local area connection or wireless adapter
  5. Then select the support tab
  6. Then select details and it will list the IPv4 Address

 

get my Student/Applicant PID?

To obtain your PID you may contact the Admissions Office at 740-593-4100 or by email at admissions@ohio.edu. 


Need Help?

740.593.1222
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